Supervisor, Program Management

EVERSANA

. Manage day-to-day operations for a team, including hiring, workflow planning and direction, scheduling, performance management and team development .

Posted 10/22/2026full-timeRemote • Missouri • United StatesSeniorLead💰 $44,290 - $61,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing team operations, ensuring compliance with performance indicators, and fostering a positive team environment. Proficient in customer relations and operational improvements within managed care and pharmacy settings.

Highest-signal resume keywords

Team ManagementCustomer SatisfactionKPI MonitoringOperational ImprovementMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Managed Care ExperienceMedical BillingReimbursementPrescription BenefitsDetail-Oriented WorkPerformance ManagementPolicy DevelopmentCross-Training ExecutionTeam DevelopmentScheduling

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationAdvanced Problem SolvingTeamwork PromotionCustomer Issue Resolution

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPoint

Certifications & Qualifications

GED/High School DiplomaAssociate's DegreeBachelor's Degree (Preferred)

Industry Keywords

PharmacyManaged CareHealthcare OperationsContractual ComplianceCustomer Relations

About the role

Key responsibilities & impact

Manage day-to-day operations for a team, including hiring, workflow planning and direction, scheduling, performance management and team development
Ensure compliance with key performance indicators and contractual obligations
Promote customer and client satisfaction
Develop policies and procedures with leadership
Recognize and recommend operational improvements
Supervise the team and promote a positive team environment
Ensure high-quality standards comply with organizational policies, procedures and applicable laws
Oversee employee issue resolution and coach performance
Monitor KPIs for client-contract compliance and customer satisfaction
Onboard and train team members on departmental policies and procedures
Identify and execute cross-training opportunities
Schedule staff according to business needs and available site tools
Coach and develop direct reports through team huddles and one-on-ones
Serve as an escalation point for customer complaints
Interface with clients regarding operational performance
Evaluate team efficiency, productivity and accuracy and implement improvements
Promote teamwork across the organization
Act as a backup for the team

Requirements

What you’ll need

GED/High School Diploma and 10 years’ experience or Associate’s Degree and 8 years’ experience
Demonstrated proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
Experience with managed care, prescription benefits, medical billing, reimbursement and/or pharmacy
Strong written and verbal communications
Advanced problem solving skills and ability to perform detail-oriented work accurately
Experience resolving challenging customer relation issues professionally
Ability to work with multiple stakeholders in a fast paced environment
Capable of working flexible hours based on business needs
Must be able to work Monday through Friday, 11:30 AM to 8:00 PM CST
Must pass a drug test and background investigation
Preferred: Bachelor’s Degree in Life Sciences, Pharmacy, or Business related discipline
Preferred: Experience with managed care, prescription benefits, reimbursement, medical billing and/or pharmacy
Preferred: Previous supervisory experience

Benefits

Comp & perks

Competitive salaries and benefits
Reasonable accommodations for individuals with disabilities
Equal opportunity employment