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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading virtual sales teams within the healthcare and pharmaceutical sectors, with a strong focus on strategic planning, performance management, and digital engagement strategies. Proficient in managing client relationships and ensuring compliance with regulatory guidelines while driving brand strategy and sales performance.
Highest-signal resume keywords
Virtual Sales Team ManagementHealthcare/Pharma ExperienceDigital Engagement StrategiesClient Relationship ManagementPerformance Metrics Monitoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Operations ManagementStrategic PlanningKPI ReportingResource AllocationSOP DevelopmentAnalytical SkillsCustomer SuccessTele-SalesOmnichannel EngagementVirtual Account Management
Soft Skills
Interpersonal SkillsTeam ManagementCoaching SkillsCollaborationOrganizational Skills
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft SharePointCRM Systems
Industry Keywords
HealthcarePharmaceuticalsRare Disease LaunchGenetic TestingOphthalmologyKey Opinion LeadersComplianceRegulatory GuidelinesMarket AccessSales Performance
About the role
Key responsibilities & impact- Build and lead virtual sales teams while overseeing sales operations within assigned targets
- Contribute to pre-launch strategic and tactical planning and execute approved plans
- Collaborate with Market Access, Commercial Operations, Marketing, and Medical Science Liaison teams to drive brand strategy and sales
- Hire, train, and develop virtual sales representatives
- Plan and allocate resources and manage sales force performance
- Coach effective virtual account management skills and engage healthcare professionals through digital platforms
- Oversee daily activities and provide ongoing team and virtual sales leadership
- Act as liaison between Client sales leadership and EVERSANA
- Ensure integration with the Client’s team and serve as the single point of contact for program oversight
- Participate in marketing strategy discussions and provide input on targeting, messaging, and collateral
- Develop call guides for the virtual sales team using Client sales goals and product messaging
- Monitor sales metrics and coach the team to meet brand performance and KPI objectives
- Prepare weekly statistics, call trending, program summaries, and other KPI reports
- Build and lead monthly and quarterly business reviews with the Client
- Establish regular Client meetings to foster collaboration, alignment, and learning
- Serve as team point of contact for CRM technical issues
- Co-create and maintain SOPs, work instructions, list management, CRM configuration, and project tracking documentation
- Maintain knowledge of company policies, PDMA, compliance, and regulatory guidelines
- Manage team productivity, staffing needs, culture, development, and performance management
- Monitor calls and schedule virtual ride-alongs to coach effectiveness and on-label promotion
- Ensure adherence to expense management guidance and policies
- Set objectives, work methods, and performance standards for direct reports
- Authorize and communicate personnel actions including salary changes, promotions, transfers, discipline, and discharge
- Provide initial and ongoing training on systems, processes, compliance, customer service, sales, and products
Requirements
What you’ll need- Four-year Bachelor's degree from an accredited university or college OR equivalent experience required
- 4+ years managing virtual sales teams in the healthcare/pharma environment
- 2+ years in a virtual pharmaceutical sales capacity, inside sales, customer success, tele-sales, or omnichannel engagement
- Excellent interpersonal and team management skills
- Experience with Client alignment and interactions at all levels
- Proficient in Microsoft Word, Excel, PowerPoint, and SharePoint
- Strong analytical and organizational skills
- Existing relationships with ophthalmologists, retina specialists, IRD specialists, genetic counselors, and key opinion leaders are highly valued
- Experience supporting therapies requiring genetic testing or specialty patient identification processes preferred
- Rare disease launch experience preferred
- Experience in cross-functional, collaborative roles
- Demonstrated success using digital engagement strategies to drive customer adoption and business performance
- Eligible for hire in select U.S. locations based on business and operational considerations
Benefits
Comp & perks- Competitive salaries and benefits
- Remote work arrangement
- Reasonable accommodation during the hiring process
- Equal opportunity employment