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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in virtual pharmaceutical sales and customer engagement, with a strong focus on ophthalmology and inherited retinal diseases. Proven ability to develop strategic account plans and leverage digital engagement tools to drive product adoption and business performance.
Highest-signal resume keywords
Ophthalmology ExperienceVirtual Pharmaceutical SalesCustomer EngagementStrategic Account ManagementDigital Engagement Strategies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Performance AnalysisClinical MessagingPatient Access EducationAccount PlanningCustomer Relationship DevelopmentCompetitive IntelligenceLead and Lag Indicator MonitoringVirtual PresentationsWebinarsRemote Educational Programs
Soft Skills
CommunicationRelationship BuildingCollaborationInfluencing
Tools & Technologies
CRM SystemsDigital Engagement ToolsAnalytics Platforms
Industry Keywords
Pharmaceutical SalesBiotechnologySpecialty HealthcareInherited Retinal DiseasesOphthalmology Market LandscapeReferral NetworksRare Disease Launch
About the role
Key responsibilities & impact- Drive demand generation, customer engagement, and business performance within an assigned territory
- Support pre-launch and post-launch commercial activities
- Translate national brand strategy into a territory business strategy and tactical plan
- Drive product adoption through pre-call planning, clinical messaging, and patient access education
- Build proficiency in disease state, patient journey, and product knowledge
- Conduct virtual customer engagements using approved promotional materials and digital resources
- Establish relationships with ophthalmologists, retina specialists, IRD specialists, genetic counselors, and other stakeholders through telephone, video, email, and approved digital channels
- Leverage digital engagement tools, analytics, customer insights, competitive intelligence, and territory data to prioritize opportunities
- Monitor lead and lag indicators and escalate competitive intelligence and field insights to sales leadership
- Maintain accurate documentation of customer interactions, account plans, and territory activities in approved CRM systems
- Collaborate with Market Access, Marketing, Medical Affairs, Commercial Operations, and field-based teams
- Conduct virtual presentations, webinars, and remote educational programs for healthcare professionals and office personnel
Requirements
What you’ll need- Bachelor’s degree in a related field
- Minimum of 3-5 years of pharmaceutical, biotechnology, specialty healthcare sales, inside sales, virtual sales, or customer engagement experience with a demonstrated record of business success
- Ophthalmology experience strongly preferred
- Virtual pharmaceutical sales or omnichannel customer engagement experience preferred
- Strong understanding of ophthalmology practices, retina centers, academic medical centers, referral networks, and the ophthalmology market landscape
- Knowledge of inherited retinal diseases, ophthalmology treatment pathways, and patient identification processes preferred
- Demonstrated ability to develop, execute, and manage strategic account plans in a virtual environment
- Proven success developing customer relationships and influencing treatment adoption through remote engagement channels
- Existing relationships with ophthalmologists, retina specialists, IRD specialists, genetic counselors, and key opinion leaders highly valued
- Experience supporting therapies requiring genetic testing or specialty patient identification processes preferred
- Rare disease launch experience preferred
- Virtual pharmaceutical sales, inside sales, customer success, tele-sales, or omnichannel engagement experience preferred
- Demonstrated success utilizing digital engagement strategies to drive customer adoption and business performance
- Ability to communicate approved clinical and scientific information compliantly to healthcare professionals and office staff
Benefits
Comp & perks- Competitive salary and benefits
- Reasonable accommodation during the hiring process for qualified applicants with disabilities
- Inclusive and diverse workplace culture
- Employee development and investment in development of others