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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing complex technical projects, with a strong focus on platform performance optimization, customer interaction, and technical documentation. Proficient in troubleshooting and configuring systems, with a solid foundation in Linux, scripting, and automation tools.
Highest-signal resume keywords
Linux Systems ManagementDocker And/or Podman ProficiencyBash, Python, And Node.js ScriptingELK Stack And Automation Tools KnowledgeExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Linux Systems ManagementBash ScriptingPython ScriptingNode.js ScriptingDockerPodmanELK StackAnsibleKubernetesTerraform
Soft Skills
Excellent Communication SkillsAbility To Manage Multiple InitiativesCustomer InteractionCollaboration With Cross-Functional Teams
Tools & Technologies
Microsoft 365JiraSmartsheetTCPUDPHTTPWSFTPVPNsDNS Configurations
Industry Keywords
Technical AssistancePlatform PerformanceIssue ResolutionCustomer OnboardingTechnical DocumentationProject ManagementStakeholder LiaisonData AnalysisRisk MitigationProduct Demonstrations
Tech Stack
Tools & technologiesAnsibleDNSDockerJavaScriptKubernetesLinuxNGINXNode.jsOpenShiftPythonRabbitMQRedisTerraformTypeScript
About the role
Key responsibilities & impact- Provide onsite and remote technical assistance and troubleshooting for platform users
- Perform routine maintenance, POS integration, and issue resolution to enhance platform performance
- Take ownership of platform performance through proactive monitoring and issue identification
- Interact with customers, gather feedback, understand needs, and provide training
- Tailor system settings and deliver technical reports and actionable recommendations
- Serve as liaison with internal and external stakeholders, including executives and partners
- Oversee platform deployment and ensure efficient operation before, during, and after implementation
- Collect and analyze data on platform usage, performance, and improvement opportunities
- Analyze customer requirements and customize platform configurations
- Translate business needs into detailed technical specifications
- Identify, document, and mitigate risks affecting program success
- Collaborate with software developers, R&D, and engineering teams
- Test platform performance and adjust configurations for optimal results
- Create and maintain technical documentation, user guides, training materials, and system specifications
- Document changes to scope, timelines, and resources
- Act as primary escalation point for L2/L3 monitoring or customer tickets
- Facilitate customer onboarding and provide regular program updates to senior management
- Develop project plans, reports, and roadmaps
- Conduct product demonstrations and presentations supporting sales
Requirements
What you’ll need- A minimum of 4 to 5 years in a similar role managing complex technical projects
- Willingness to travel as needed for client meetings, project kick-offs, or other project-related activities, up to a maximum of 50% of working time
- Extensive experience with Linux systems
- Proficiency in Docker and/or Podman
- Strong scripting abilities in Bash, Python and Node.js
- Knowledge of TCP, UDP, HTTP, WS, and FTP
- Basic understanding of VPNs, subnets, DNS configurations, and SSL certificates
- Familiarity with automation tools; Ansible experience preferred
- Knowledge of ELK Stack; REST, NGINX, JSON, XML; message brokers such as MQTT, RabbitMQ, and Redis; TypeScript, Javascript; RTSP feeds; Kubernetes, Ansible, Terraform, and OpenShift
- Strong capability to troubleshoot complex issues across system resources and application stack traces
- Proficiency in Microsoft 365, Jira, and Smartsheet
- Ability to manage multiple initiatives in a dynamic environment
- Excellent communication skills for collaboration with cross-functional teams and external stakeholders
- Passion for AI and interest in additional education and research about Artificial Intelligence
Benefits
Comp & perks- Full Time Permanent employment
- Commitment to a safe, inclusive workplace
- Opportunity to grow careers
- Supportive environment where employees can be their authentic selves