Renewals Manager

Everway

. Manage the end-to-end renewal process for a portfolio of accounts, ensuring timely and accurate renewals aligned with retention goals .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the renewal process for accounts, with a strong focus on negotiation, relationship management, and retention strategies. Proficient in using CRM tools to track renewals and forecast revenue while maintaining a deep understanding of the education sector and subscription-based business models.

Highest-signal resume keywords

Renewal ManagementNegotiation SkillsCRM ProficiencyCustomer Retention StrategiesEducation Sector Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Renewal Process ManagementContract ManagementData Tracking and ForecastingChurn Metrics AnalysisRetention Target Achievement

Soft Skills

Relationship ManagementOrganizational SkillsTime ManagementCustomer-Focused Approach

Tools & Technologies

SalesforceGong

Industry Keywords

EdTechSaaSSubscription-Based Business ModelsK-12 EducationHigher Education

About the role

Key responsibilities & impact

Manage the end-to-end renewal process for a portfolio of accounts, ensuring timely and accurate renewals aligned with retention goals
Proactively engage customers before renewal dates to discuss contract terms, address questions, and confirm continued commitment
Collaborate with Sales and Customer Success on renewal terms, compliance documentation, pricing, contract structure, and renewal risks
Negotiate renewal terms and pricing, applying discounting and pricing policies to maximize retention and revenue
Track renewal activities and stages, monitor retention goals, forecast quarterly revenue retention, and surface customer journey insights, risks, and expansion opportunities
Use CRM tools such as Salesforce and Gong to manage renewal activities and maintain accurate records
Identify at-risk accounts and develop retention strategies with Customer Success Managers and sales teams
Maintain knowledge of product updates and communicate value propositions to customers
Continuously improve renewal workflows for efficiency and customer experience

Requirements

What you’ll need

3+ years of experience in renewals, account management, or a similar customer-facing role, ideally within EdTech or SaaS
Proven track record of meeting or exceeding renewal and retention targets in a fast-paced environment
Strong negotiation and relationship management skills, with a customer-focused approach
Proficiency with CRM and renewal management tools (e.g., Salesforce) and comfort using data to track and forecast renewals
Excellent organizational and time management skills, with the ability to manage multiple renewal processes simultaneously
Knowledge of the education sector, particularly K-12 or higher education, with an understanding of common renewal challenges in educational institutions
Familiarity with subscription-based business models, recurring revenue, and contract management
Experience collaborating with cross-functional teams, such as Customer Success, Sales, and Finance, to support retention and revenue goals
Understanding of churn metrics, renewal forecasting, and other key performance indicators (KPIs) related to customer retention
Bachelor’s degree or equivalent experience in business, education, or a related field

Benefits

Comp & perks

Competitive salary with bonus opportunities
Flexible work schedules
Comprehensive health and wellness benefits
Flexible time off plans
Career growth through development programs
Collaborative, innovative culture
Drug-Free Workplace