Everway

Customer Success Manager

• Manage day-to-day relationships with an assigned portfolio of education customers across K–12, Catholic Education Dioceses, TAFE and universities
• Support customers through onboarding and implementation, coordinating with customer IT teams and internal colleagues
• Deliver onboarding sessions, product training, demonstrations and best-practice guidance
• Coordinate proactive customer engagement, including scheduled touchpoints, success reviews, monthly communications and Quarterly Business Reviews
• Monitor customer health, adoption and usage through business intelligence platforms including Tableau
• Respond to customer enquiries and connect customers with relevant learning resources and product updates
• Support retention and renewal activity by preparing customers for renewal and working with Sales and Finance
• Identify potential cross-sell and upsell opportunities and share them with the appropriate Business Development Manager
• Create and deliver customer webinars, training and enablement materials, newsletters, product updates and success stories
• Gather customer feedback and collaborate with Sales, Marketing, Product and Support to improve customer outcomes
• Represent Everway at customer meetings, conferences, exhibitions and events, including customer-site visits and travel of up to 20%
• Success measured through customer satisfaction, product adoption, retention and renewal performance

Customer Success Executive

Recruitment

• Lead complex, global searches to attract top-tier talent across functions and levels
• Manage the full recruitment lifecycle from intake and sourcing through offer processes
• Partner with hiring managers by providing coaching and insights to elevate hiring decisions
• Use data and hiring metrics to drive decisions, identify improvements, and demonstrate impact
• Champion an exceptional candidate experience and strengthen the employer brand
• Maintain confidentiality when handling sensitive candidate information
• Ensure alignment with regional hiring regulations and best practices
• Track and report recruitment metrics to support Talent Acquisition team goals
• Balance multiple requisitions with strong attention to detail, organization, and follow-through

Customer Success Executive

Talent Acquisition Partner