Customer Success Manager – OEM, EMEA

Evident Scientific

. Serve as the primary commercial contact for established EMEA OEM accounts .

Posted 10/23/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer success within a B2B environment, with a strong focus on scientific instrumentation and OEM sectors. Proficient in CRM tools and capable of navigating technical discussions with stakeholders while maintaining high levels of customer engagement and satisfaction.

Highest-signal resume keywords

Account ManagementCustomer SuccessB2B Sales ExperienceCRM ProficiencyTechnical Product Discussions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inside SalesQuote-To-Order ConversionsContract ExecutionForecastingSales Activity Tracking

Soft Skills

High Self-ManagementIndependenceInternal DriveTactical ExecutionProcess Design

Tools & Technologies

CRM ToolsERP Tools

Industry Keywords

Scientific InstrumentationOEMOpticsSemiconductorsLife Sciences

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary commercial contact for established EMEA OEM accounts
Maintain regular touchpoints with customer purchasing, operations, and technical teams
Ensure on-time delivery, fast problem resolution, and high retention
Track purchasing patterns and identify incremental expansion opportunities
Manage quote-to-order conversions and support contract execution
Partner with regional Strategic Account Managers on new business development and transition wins into long-term accounts
Collaborate with Customer Support, Applications Engineering, Supply Chain, and Operations
Maintain accurate forecasting, customer data, and sales activity tracking in CRM
Connect with clients via phone and video, with periodic face-to-face visits, trade shows, and internal team meetings across Europe approximately once every two months
Build and shape the Customer Success framework for OEM in EMEA

Requirements

What you’ll need

3 to 7 years in inside sales, account management, or technical customer success within a B2B environment
Experience ideally in scientific instrumentation, OEM, optics, semiconductors, or life sciences
High self-management, independence, and internal drive
Ability to combine tactical execution with high-level vision and process design
Business fluency in English required
Strong written and spoken German proficiency required
French highly desirable / a big advantage
Comfortable interacting with CRM/ERP tools
Ability to navigate technical product discussions with engineering and commercial stakeholders
EU based
Bachelor's degree in Business, Engineering, Life Sciences, Physics, or a related discipline preferred
Being based in Prague, Czechia, is a plus

Benefits

Comp & perks

Remote work structure across Europe
Global exposure through collaboration with a global OEM team spanning Japan, the US, China, and Europe