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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in analyzing and resolving complex incidents within the Microsoft 365 environment, ensuring high-performance operation and continuous improvement of support processes. Proficient in Microsoft applications and capable of effective communication in both German and English.
Highest-signal resume keywords
Microsoft 365 Incident ResolutionTroubleshooting and Error AnalysisMicrosoft Copilot KnowledgeStrong Communication SkillsGerman Language Proficiency (C2)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft 365 AppsOutlookWordExcelPowerPointTeamsOneNoteOneDriveTroubleshootingError Analysis
Soft Skills
Structured ApproachIndependent WorkQuick Grasp of New Concepts
Certifications & Qualifications
Degree in ITVocational Training in IT
Industry Keywords
Enterprise SupportService RequestsContinuous ImprovementSupport ProcessesService Quality
About the role
Key responsibilities & impact- Analyze and resolve complex incidents and service requests in the Microsoft 365 environment
- Perform troubleshooting, error analysis, and develop sustainable solutions
- Ensure the stable and high-performance operation of M365 services
- Work closely with First-Level Support and escalate to Third-Level Support or Consulting teams when required
- Document solutions, processes, and best practices
- Support changes, rollouts, and smaller optimization projects
- Contribute to the continuous improvement of support processes and service quality
Requirements
What you’ll need- Professional experience, a degree, or vocational training in IT
- Excellent knowledge of Outlook, Word, Excel, PowerPoint, Teams, OneNote, and OneDrive
- Experience analyzing and resolving issues within Microsoft 365 apps
- Basic knowledge of Microsoft Copilot for Microsoft 365
- Structured and independent approach to work
- Experience in support, ideally in enterprise environments
- Strong communication skills and a quick grasp of new concepts
- German, spoken and written (C2)
- English at least B2 level
Benefits
Comp & perks- Company pension scheme
- Team-oriented corporate culture with regular team events
- Targeted support for your professional development
- Corporate Benefits program
- Modern workplace with up-to-date equipment
- Hybrid work opportunities
- Country-specific company benefits