evoila

Customer Support

• Analyze and resolve complex incidents and service requests in the Microsoft 365 environment
• Perform root-cause analysis, troubleshooting, and develop sustainable solutions
• Ensure stable and high-performing operation of M365 services
• Work closely with First-Level Support
• Escalate to Third-Level Support or Consulting teams as needed
• Document solutions, processes, and best practices
• Support changes, rollouts, and small optimization projects
• Contribute to the continuous improvement of support processes and service quality

Support Specialist, Microsoft 365 Office

Consultant

• Provide comprehensive consulting to customers on all aspects of Microsoft 365
• Plan, implement, and optimize Microsoft 365 solutions
• Support migration and implementation projects
• Develop governance, access rights, and operations concepts
• Create technical designs, documentation, and effort estimates, including for tenders
• Conduct workshops and training sessions
• Provide operational support
• Support customers throughout the entire process, from requirements analysis and solution design through implementation, training, operations, and handover to support
• Support tender processes and effort estimation

Microsoft 365 IT Consultant

Platform Engineer

• Plan, build, and operate highly available AI/ML platforms and services based on Kubernetes across on-premises, hybrid, and cloud environments
• Design and implement scalable GPU infrastructures in Kubernetes clusters, including GPU scheduling and sharing
• Build and operate model-serving and inference services for traditional ML models and Large Language Models
• Develop and operate MLOps/LLMOps workflows for production-grade GenAI services
• Implement guardrails, policies, evaluations, regression testing, and cost and quality monitoring
• Provide fine-tuning and re-training workflows
• Monitor, troubleshoot, and performance-tune AI platforms
• Advise customers on best practices, AI governance, data security, and data privacy
• Collaborate with data science, data platform, and development teams to integrate AI solutions
• In the Senior role: take ownership of architecture, make key technology decisions, provide technical leadership in customer projects, and mentor colleagues

Senior AI Platform Engineer

• Analyze and resolve complex incidents and service requests in the Microsoft 365 environment
• Perform troubleshooting, error analysis, and develop sustainable solutions
• Ensure the stable and high-performance operation of M365 services
• Work closely with First-Level Support and escalate to Third-Level Support or Consulting teams when required
• Document solutions, processes, and best practices
• Support changes, rollouts, and smaller optimization projects
• Contribute to the continuous improvement of support processes and service quality

Microsoft 365 Office Support Specialist

• Providing comprehensive consulting to customers on all aspects of Microsoft 365
• Planning, implementing, and optimizing M365 solutions
• Supporting migration and implementation projects
• Developing governance, permissions, and operational concepts
• Creating technical designs, documentation, and effort estimates, including for tenders
• Conducting workshops and training sessions
• Providing operational support
• Supporting customers throughout the entire lifecycle—from requirements analysis, design, and implementation through training, operations, and handover to support

IT Consultant – Microsoft 365

Billing Specialist

• Prepare and send outgoing invoices
• Review service records and data quality
• Clarify billing discrepancies with customers, partners, and colleagues
• Manage collections activities and payment reminders
• Maintain customer and partner portals
• Optimize existing accounting and billing processes
• Collaborate with customers, partners, and internal teams
• Ensure deadlines, quality standards, and smooth billing processes are met

Support Specialist, Microsoft 365 Office

Microsoft 365 IT Consultant

Senior AI Platform Engineer

Microsoft 365 Office Support Specialist

IT Consultant – Microsoft 365

Billing Specialist – Part-Time