Support Specialist, Microsoft 365 Office

evoila

. Analyze and resolve complex incidents and service requests in the Microsoft 365 environment .

Posted 9/30/2026full-timeFrankfurt am Main • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in analyzing and resolving complex incidents within the Microsoft 365 environment, ensuring high service quality and stability. Proficient in documenting processes and contributing to continuous improvement initiatives.

Highest-signal resume keywords

Microsoft 365 Incident ResolutionRoot-Cause AnalysisSupport Experience in Enterprise EnvironmentsStrong Communication SkillsGerman Language Proficiency (C2)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft 365 ApplicationsOutlookWordExcelPowerPointTeamsOneNoteOneDriveMicrosoft CopilotTroubleshooting

Soft Skills

Structured Work ApproachIndependent Work

Certifications & Qualifications

Degree in ITVocational Training in IT

Industry Keywords

Service RequestsContinuous ImprovementSupport ProcessesService QualityFirst-Level SupportThird-Level Support

About the role

Key responsibilities & impact

Analyze and resolve complex incidents and service requests in the Microsoft 365 environment
Perform root-cause analysis, troubleshooting, and develop sustainable solutions
Ensure stable and high-performing operation of M365 services
Work closely with First-Level Support
Escalate to Third-Level Support or Consulting teams as needed
Document solutions, processes, and best practices
Support changes, rollouts, and small optimization projects
Contribute to the continuous improvement of support processes and service quality

Requirements

What you’ll need

Professional experience, a degree, or vocational training in IT
Very good knowledge of Outlook, Word, Excel, PowerPoint, Teams, OneNote, and OneDrive
Experience analyzing and resolving issues within Microsoft 365 applications
Basic knowledge of Microsoft Copilot for Microsoft 365
Structured and independent approach to work
Experience in support, ideally in enterprise environments
Strong communication skills and the ability to grasp new concepts quickly
German, both written and spoken (C2)
English at least B2 level

Benefits

Comp & perks

Company pension scheme
Team-oriented corporate culture with regular team events
Targeted support for your professional development
Corporate Benefits program
Modern workplace with up-to-date equipment
Hybrid working opportunities
Country-specific company benefits