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Back-Office Assistant – Collections
Evolua Energia. Collect overdue invoices and monitor customer delinquency .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in collections and accounts receivable processes, with strong organizational skills and attention to detail. Proficient in tracking payments and managing customer communications to achieve recovery targets.
Highest-signal resume keywords
Collections And Accounts Receivable ProcessesIntermediate Excel ProficiencyCustomer ServiceStrong Verbal And Written Communication SkillsCritical Thinking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Debt NegotiationPayment TrackingFinancial ReportingPayment ProcessingRevenue Recovery
Soft Skills
OrganizationAttention To DetailCollaborative Attitude
Tools & Technologies
Microsoft ExcelSerasa Limpa Nome
Certifications & Qualifications
High School Diploma
Industry Keywords
Customer DelinquencyInvoluntary ChurnPayment ArrangementsInstallment Plans
About the role
Key responsibilities & impact- Collect overdue invoices and monitor customer delinquency
- Track due dates, issue duplicate payment slips, and provide relevant financial information
- Negotiate debt settlements, including payment arrangements and installment plans
- Contact customers by phone and WhatsApp, focusing on revenue recovery
- Track and monitor payments using spreadsheets and internal systems
- Record payments from settlements completed through the Serasa Limpa Nome platform
- Receive and manage the monthly collections portfolio, working toward recovery targets
- Track and process payments from customers whose credit card automatic debit transactions have failed
- Support collection activities involving customers classified as Involuntary Churn
- Prepare collection and credit recovery reports and management controls
- Perform related duties as directed by the immediate manager
Requirements
What you’ll need- High school diploma
- Organization and attention to detail
- Strong verbal and written communication skills
- Ability to work with systems and administrative processes
- Collaborative attitude and willingness to support the sales team and partner departments
- Intermediate Excel proficiency
- Customer service
- Critical thinking
- Collections and accounts receivable processes
- Microsoft Excel
Benefits
Comp & perks- Meal/food allowance (meal voucher/food allowance)
- Health insurance
- Dental insurance
- Pet health insurance
- Life insurance
- Newborn benefit basket
- Special discount on electricity rates
- Career and Compensation Plan
- Partnerships with educational institutions
- Relaxation area
- Gympass
- Corporate University
- Pharmacy discounts
- Psicologia Viva
- Transportation allowance