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About the role
Key responsibilities & impact- Build strong day-to-day client relationships and develop a solid understanding of their business, brand and priorities
- Act as a trusted partner, anticipating client needs and proactively identifying solutions
- Manage projects and campaigns from brief through execution, ensuring work is delivered on time, on budget and to a high standard
- Translate client needs into clear, actionable briefs for internal teams
- Lead client communication, including status meetings, project updates, timelines, approvals and follow-ups
- Partner with Strategy, Creative, Media, Production and other disciplines to ensure work is integrated and aligned with the brief
- Review work prior to client delivery to ensure it is accurate, strategically aligned and presentation-ready
- Manage scopes, estimates, budgets and timelines, proactively identifying risks or changes
- Support senior account leadership with overall account financial health
- Identify opportunities to strengthen client relationships and grow the business
- Support the development of presentations, recommendations and client-facing materials
- Provide guidance and mentorship to junior account team members
- Proactively escalate challenges while bringing forward potential solutions
Requirements
What you’ll need- 3+ years of account management/client service experience, preferably within a fast-paced advertising, creative or integrated marketing agency
- Experience independently managing client relationships and multiple projects
- Experience in digital account management
- Strong understanding of the marketing and creative development process
- Excellent communication and presentation skills, with confidence leading client conversations
- Strong organizational and project management skills with excellent attention to detail
- Comfortable managing budgets, estimates, scopes and timelines
- Ability to understand broader business and marketing objectives beyond individual projects
- Strong problem-solving skills and a proactive, solutions-oriented mindset
- Collaborative approach with experience working across multiple agency disciplines
- Ability to prioritize competing demands in a fast-paced environment
- Experience mentoring junior team members is an asset