Account Supervisor

. Own the day-to-day agency-client relationship .

Posted 9/25/2026full-timeMarkham • CanadaMid-LevelSenior💰 CA$70,000 - CA$85,000 per yearWebsite

Key responsibilities & impact

Own the day-to-day agency-client relationship
Balance agency revenue goals with client strategic goals
Develop an intimate understanding of the client’s business portfolio
Work with the Director and/or Group Account Director to identify challenges and opportunities
Define objectives and success requirements for initiatives
Formulate strategy with agency resources
Supervise project delivery and client deliverables
Manage clients day to day to ensure quality, profitability, and timely delivery
Supervise planning and execution of client deliverables
Consult with media, social, creative, and development departments on execution plans and creative approaches
Review agency work to ensure alignment with strategy and objectives
Oversee workflow for assigned accounts
Maintain contact with client personnel
Inform the Account Director of key developments
Supervise direct reports
Identify opportunities to increase client activity and billing and obtain new business from existing clients

What you’ll need

5+ years experience, preferably from an integrated agency background or client-side associate brand management
Keen eye for detail and proven track record of delivering projects on time and within budget
Experience managing CPG brands, including retail programs, packaging or shopper marketing
Experience managing digital and social campaigns is an asset
Ability to remain calm, collected and professional under times of stress or conflict
Solutions-oriented approach to proactively addressing concerns and issues
Exemplary communication and organization skills
Ability to assemble and present client-focused presentations including creative and strategy
Ability to coordinate multiple streams of feedback and proactively manage up to collective account leads
Post-Secondary Degree