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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management, strategic relationship building, and data-driven analysis to enhance owner performance and experience in the short-term rental industry. Capable of delivering insights and recommendations that drive measurable impact and long-term partnership value.
Highest-signal resume keywords
Account Management ExperienceData-Driven InsightsStrategic Relationship BuildingShort-Term Rental Industry KnowledgeAnalytical and Detail-Oriented
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance AnalysisMarket AnalysisPortfolio ManagementCross-Selling ServicesChurn Reduction Strategies
Soft Skills
Active ListeningStrong CommunicationAdaptabilityProblem-SolvingTrust Building
Industry Keywords
TravelHospitalityNPSLTVE-Verify
About the role
Key responsibilities & impact- Manage and retain a high-value book of approximately 200 Evolve listings
- Build strategic relationships to reduce churn and drive long-term partnership value
- Deliver clear, data-driven insights on property and portfolio performance
- Provide owners with support, strategic guidance, and growth recommendations
- Identify opportunities to improve owner performance and experience
- Cross-sell Evolve services and stay current on industry trends and market dynamics
- Increase NPS and LTV through management tier upgrades, expanded availability, amenity improvements, and additional properties
- Provide market and property analysis to identify portfolio expansion opportunities
- Conduct monthly and quarterly performance reviews
- Collaborate cross-functionally to deliver a seamless owner experience
- Advise owners on short-term rental industry trends and their potential business impacts
Requirements
What you’ll need- 3+ years of account management experience, ideally in a high-touch or strategic environment
- Background in travel or hospitality (preferred)
- Exceptional active listening skills with the ability to simplify complex concepts
- Highly adaptable and comfortable navigating a fast-changing environment
- Strong verbal and written communication skills
- Analytical, organized, and detail-oriented with a data-driven mindset
- Competitive, goal-oriented, and motivated by measurable impact
- Strategic thinker with strong problem-solving abilities
- Direct, clear communicator who builds trust quickly
- Willingness to go above and beyond for colleagues and owners
- Must live in an approved U.S. location; hiring is available anywhere in the U.S. except D.C. and Hawaii
- Evolve participates in e-Verify for all positions
Benefits
Comp & perks- Equity in the company
- 401(k) with a 4% immediate vesting match
- 16-18 weeks of paid parental leave for birthing parents
- 10 weeks of paid parental leave for non-birthing parents
- Infertility coverage
- Comprehensive medical, dental, and vision plans
- 100% employer-paid dental and vision for individual coverage
- Low-cost medical option
- 10 free mental health visits
- Pet insurance
- Generous PTO
- RTO for full-time exempt employees
- Sick leave
- Holidays
- Personal holiday
- Annual Evolve travel credit after one year
- Discounts on stays at all Evolve properties
- World-class onboarding programs
- Learning and development resources
- Employee Resource Groups
