EvoTech, LLC

Analyst

• Monitor network events and analyze alerts to create incidents or dismiss false positives
• Use the ticketing system to track incidents and actions, record metrics, and document remediation steps
• Administer user system access and permissions
• Respond to password reset and account unlock requests
• Troubleshoot straightforward system problems using appropriate tools, help desk instructions, and SOPs
• Monitor server, operating system, and application configuration and status
• Assist with security patch and hardware/software configuration change implementation
• Monitor system security posture and respond to alarms
• Support security incident response and reporting
• Provide Tier 1 and Tier 2 support
• Coordinate with NOC and Field Service Representative teams to resolve and document incidents
• Receive customer calls and emails, open and log trouble tickets, and lead Tier 1 and Tier 2 troubleshooting
• Assist customers with application, access, and other technical issues
• Open, update, and resolve incident tickets; update documentation; and escalate issues according to policy
• Support root cause analysis and corrective actions
• Collaborate frequently with security and IT teams, virtually and in person

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