IT Service Desk Specialist

EVV Solutions GmbH

. Provide first-level support for employees at the healthcare facilities .

Posted 10/22/2026full-timeDuderstadt • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing first-level IT support, including hardware and software troubleshooting, while maintaining effective communication and collaboration with team members and external partners. Proficient in documenting technical issues and solutions, ensuring system availability, and contributing to a comprehensive IT knowledge base.

Highest-signal resume keywords

IT SupportHardware TroubleshootingSoftware TroubleshootingFluent GermanHealthcare Sector Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Specialist TrainingSystem IntegrationIT Systems Electronics TechnicianInstallationsConfigurationsTicketing System DocumentationRemote Access SupportTechnical Issue Analysis

Soft Skills

Friendly CommunicationProfessional CommunicationTeam CollaborationIndependent WorkSolution-Oriented Approach

Certifications & Qualifications

Category B Driver's License

Industry Keywords

Healthcare FacilitiesSystem AvailabilityOn-Call DutyCustomer DocumentationIT Knowledge Base

About the role

Key responsibilities & impact

Provide first-level support for employees at the healthcare facilities
Analyze and resolve hardware and software issues by phone, email, remote access, or on-site
Perform installations and configurations in support of second-level support
Process support requests within the required timeframes
Document issues and solutions in the ticketing system
Maintain the IT knowledge base and customer documentation
Collaborate with internal and external partners
Contribute to ensuring system availability
Participate in on-call duty

Requirements

What you’ll need

Completed training as an IT Specialist for System Integration, IT Systems Electronics Technician, or comparable practical experience in IT
Initial experience in IT support is preferred
Knowledge of the healthcare sector is an advantage
Systematic and solution-oriented approach to technical issues
Ability to work independently
Friendly and professional communication skills
Ability to work in a team and explain technical matters clearly
Fluent German, both written and spoken
Category B driver's license

Benefits

Comp & perks

Flexible working hours under a flexitime model, with the option to work remotely part of the time
Individual professional development and training opportunities
Attractive compensation in accordance with AVR Caritas collective agreement terms
Comprehensive social benefits, including an occupational pension scheme
30 days of annual leave, plus additional days off on Christmas Eve and New Year's Eve
Collegial team with flat hierarchies and structured onboarding
Open, appreciative, and family-friendly corporate culture
Attractive additional benefits such as corporate fitness programs and company bicycle leasing, subject to availability and participation terms