EVV Solutions GmbH

IT Specialist

• Provide first-level support for employees at the healthcare facilities
• Analyze and resolve hardware and software issues by phone, email, remote access, or on-site
• Perform installations and configurations in support of second-level support
• Process support requests within the required timeframes
• Document issues and solutions in the ticketing system
• Maintain the IT knowledge base and customer documentation
• Collaborate with internal and external partners
• Contribute to ensuring system availability
• Participate in on-call duty

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IT Service Desk Specialist