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Exa Corporation

Support Engineer

Exa Corporation

. Own the PAYGO support queue and answer questions the AI first line cannot resolve .

Posted 11/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $115,000 - $225,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong programming skills with the ability to read code, debug API issues, and provide effective solutions. Proficient in utilizing AI support tools and improving documentation and workflows to enhance customer support experiences.

Highest-signal resume keywords
API DebuggingCustomer Support ExperienceClear Writing SkillsAI Tools ProficiencyProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Programming ExperienceAPI InteractionDebuggingCode ReadingIssue Triage
Soft Skills
Good JudgmentFast LearnerQuality Maintenance
Tools & Technologies
AI Support Tools
Industry Keywords
Developer RelationsCustomer-Facing Technical RoleDeveloper-ToolsAI Company

About the role

Key responsibilities & impact
  • Own the PAYGO support queue and answer questions the AI first line cannot resolve
  • Debug customer issues by reproducing API problems, reading customer code, and providing working fixes
  • Triage production issues and unhappy customers
  • Escalate bugs to Engineering, product gaps to Product, and unresolved issues to the Support leader
  • Identify PAYGO accounts that may become future enterprise customers and flag them to Sales
  • Improve the AI first line by updating documentation, the help center, and agent workflows
  • Identify ticket patterns and convert them into product feedback
  • Work with AI support tools, documentation, Product, and Engineering

Requirements

What you’ll need
  • Programming experience: can read unfamiliar code, call an API, and debug a failing request
  • Clear, short writing
  • Ability to learn fast and maintain quality with high volume
  • Good judgment about what to answer and what to escalate
  • Comfort working AI-first with AI tools and agents
  • Experience in support, developer relations, or a customer-facing technical role at a developer-tools, API, or AI company (a plus)
  • Side projects with LLMs, RAG, or agents (a plus)
  • Early-career candidates are welcome
  • Willingness or eligibility to work in the US; international candidates may require sponsorship

Benefits

Comp & perks
  • Premium healthcare benefits (medical, dental, vision)
  • Fertility benefits
  • Monthly wellness stipend
  • Equity