Junior Service Delivery Coordinator – Maternity Cover

Exa (prev. Metaphor)

. Serve as the principal customer contact for orders during the delivery process .

Posted 10/16/2026contractSofia • BulgariaJunior💰 €17,000 - €18,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while managing the delivery process and coordinating tasks across departments. Proficient in Salesforce CRM for order management and data entry, with a focus on accuracy and attention to detail.

Highest-signal resume keywords

Salesforce CRM ExperienceCustomer Service SkillsData Entry ExperienceAttention To DetailAbility To Work Under Pressure

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryOrder ManagementDelivery CoordinationProject Tracking

Soft Skills

Effective CommunicationTeam PlayerSelf-MotivatedProfessionalismFlexibility

Tools & Technologies

Salesforce

Industry Keywords

Telecoms Knowledge

About the role

Key responsibilities & impact

Serve as the principal customer contact for orders during the delivery process
Liaise between departments within the wider operational team and across EXA
Support all administrative aspects of the delivery process using Salesforce CRM
Coordinate delivery-related tasks and maintain accurate order records
Identify expected delivery dates, manage the order process, and mitigate delivery risks
Manage multiple system tasks and varying work volumes from order receipt to activation
Provide accurate order progress updates to customers by email or phone
Record updates, order-related dates, and milestones in Salesforce
Coordinate testing and service turn-up where required
Ensure smooth customer handover when services are ready for use
Log third-party documents and handover information for the EXA NOC team

Requirements

What you’ll need

Fluent written and spoken English
Experience in data entry
Experience in a customer-facing role with strong customer service ethos
Knowledge of telecoms is an advantage
Salesforce experience is an advantage
Presentation or project tracking experience is an advantage
Ability to work under pressure and to tight deadlines
Ability to work as a team to meet monthly revenue/billing targets
Strong attention to detail
Flexible and self-motivated
Professional and articulate
Able to communicate effectively
Team player

Benefits

Comp & perks

10% bonus
Potential chance to turn permanent with good performance
Background screening for successful applicants