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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in pharmacy operations, including prescription processing, claim adjudication, and patient care management. Proficient in providing exceptional customer service in a fast-paced, phone-based environment while maintaining confidentiality and compliance with regulations.
Highest-signal resume keywords
Pharmacy Technician Certification Board (PTCB)Pharmacy Billing KnowledgePrescription Intake KnowledgeExceptional Customer Service SkillsPrior Experience in a Pharmacy Setting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryClaim AdjudicationPrescription ProcessingMedication Profile ManagementDrug Knowledge
Soft Skills
Strong Prioritization SkillsOrganizational SkillsCritical ThinkingAbility to Work Independently
Tools & Technologies
Computer EquipmentMultiple Software Programs
Certifications & Qualifications
Pharmacy Technician Certification Board (PTCB)National Health Association (NHA)State Board of Pharmacy Registration
Industry Keywords
Patient CareConfidentialityPrescription AuthorizationsHigh-Volume EnvironmentAnewHealth Core Values
About the role
Key responsibilities & impact- Provide exceptional customer service in a phone-based environment
- Enter high volumes of data and process prescription information accurately
- Receive prescription authorizations, clarifications, and transfers
- Perform claim adjudication and auditing, including prior authorizations, billing, and eligibility checks
- Make outbound calls to patients
- Resolve patient care issues from current case queues
- Liaise between clinical pharmacists and other medical professionals
- Partner with technicians and pharmacists to onboard new patients to ExactCare
- Maintain confidential patient records
- Retrieve and verify prescription information through doctor calls
- Place welcome calls to newly onboarded patients
- Create, maintain, and update patient medication profiles
- Provide backup support during high patient call volumes
- Assist patients with questions over the phone
- Support ExactCare’s nationwide patient base in a high-volume, fast-paced environment
- Embody AnewHealth’s Core Values
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma/GED
- Current certification with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA)
- Current pharmacy technician registration with State Board of Pharmacy
- Must be 18+ years of age
- Prior experience in a pharmacy setting
- Comfortable working in a phone-based environment
- Ability to work independently
- Ability to utilize computer equipment, technology, and multiple software programs
- Exceptional customer service skills
- Thorough drug knowledge
- Pharmacy billing knowledge
- Knowledge of prescription intake, clarifications, and transfers
- Strong prioritization and organizational skills
- Ability to maintain confidentiality
- Ability to think critically and document details compliantly with state and federal regulations
- Availability to work an average of 40 hours per week and outside normal business hours as needed
- Must be eligible to work in this country
Benefits
Comp & perks- Medical, dental, and vision coverage
- Flexible spending
- Company-paid life insurance
- Short-term disability
- Voluntary benefits
- 401(k)
- Paid Time Off
- Paid holidays
- Flexible remote work environment