ExactCare

Compliance

• Manage and maintain business, pharmacy, pharmacist, pharmacy technician, wholesale, and other healthcare-related licenses, registrations, and permits across multiple jurisdictions
• Prepare, submit, track, and renew licenses, permits, and registrations
• Maintain accurate licensing records, databases, and documentation
• Monitor license expiration dates and ensure timely renewals
• Coordinate with state boards of pharmacy, regulatory agencies, and third-party licensing vendors
• Research licensing requirements for new jurisdictions, business locations, and services
• Investigate and resolve licensing discrepancies or compliance issues
• Prepare reports and metrics regarding licensing status, renewals, inspections, and compliance activities
• Analyze trends and identify potential compliance risks
• Maintain confidential information in accordance with company policies and applicable regulations
• Partner with Legal, Operations, Human Resources, Credentialing, and Pharmacy leadership on licensing and compliance initiatives
• Provide guidance to managers and employees regarding licensing requirements
• Support onboarding activities requiring professional licensure verification
• Support audits and inspections

Compliance Licensing Analyst

Onboarding Specialist

• Grow ExactCare’s patient base throughout the United States by promoting and educating patients on medication management solutions
• Conduct phone-based medication assessments and register patients for services
• Conduct health and medication reviews, including medication lists, administration instructions, and key health information
• Accurately enter patient prescription information
• Achieve key performance metrics set by management
• Create positive first impressions of AnewHealth/ExactCare and its services
• Educate facilities, institutions, and patients about ExactCare
• Manage the patient assessment process and maintain referral relationships
• Maintain accurate records and prepare reports for the ExactCare team
• Call prospective patients daily, schedule telephonic reviews, and conduct follow-up calls
• Participate in daily team huddles, training sessions, and ad-hoc meetings
• Communicate with the management team
• Embody AnewHealth’s Core Values
• Perform other assigned duties

Full-stack Engineer

• Lead full-stack development as a technical evangelist, working with functional leads and architects
• Work in an agile development environment
• Drive the design, development, and delivery of software solutions according to requirements and committed schedules
• Produce detailed technical specifications based on requirements and design
• Conduct code reviews and provide recommendations
• Serve as a technical expert in software design, development, coding, testing, and debugging
• Follow engineering best practices and propose innovations
• Learn new technologies and resolve integration challenges with cloud and product infrastructure
• Mentor junior engineers and grow the team technologically
• Advocate for technical standards and improvement across TRHC
• Work an average of 40 hours per week and support customer needs outside normal business hours on an ad-hoc basis

Staff Engineer

Pharmacist

• Provide exceptional customer service in a phone-based environment
• Enter high volumes of data and process prescription information accurately
• Receive prescription authorizations, clarifications, and transfers
• Perform claim adjudication and auditing, including prior authorizations, billing, and eligibility checks
• Make outbound calls to patients
• Resolve patient care issues from current case queues
• Liaise between clinical pharmacists and other medical professionals
• Partner with technicians and pharmacists to onboard new patients to ExactCare
• Maintain confidential patient records
• Retrieve and verify prescription information through doctor calls
• Place welcome calls to newly onboarded patients
• Create, maintain, and update patient medication profiles
• Provide backup support during high patient call volumes
• Assist patients with questions over the phone
• Support ExactCare’s nationwide patient base in a high-volume, fast-paced environment
• Embody AnewHealth’s Core Values
• Perform other duties as assigned

Certified Pharmacy Technician – Care

• Provide exceptional customer service in a phone-based environment
• Enter high volumes of prescription data accurately
• Receive prescription authorizations, clarifications, and transfers
• Perform claim adjudication and auditing, including prior authorizations, billing, and eligibility checks
• Make outbound calls to patients
• Resolve patient care issues from case queues
• Liaise between clinical pharmacists and other medical professionals
• Partner with technicians and pharmacists to onboard new patients
• Maintain confidential patient records
• Retrieve and verify prescription information through doctor calls
• Place welcome calls to newly onboarded patients
• Create, maintain, and update patient medication profiles
• Provide backup support during periods of high call volume
• Answer patient questions by phone
• Support ExactCare’s nationwide patient base in a high-volume environment
• Embody AnewHealth’s Core Values
• Travel for organizational events, team meetings, trade shows, conferences, and client engagements as required
• Perform other duties as assigned

Certified Pharmacy Technician – Outreach

Technician

• Answer high-volume inbound calls from current patients
• Resolve patient questions and concerns about their ExactCare service
• Collect patient balances when amounts are due
• Provide exceptional customer service in a closed-door, phone-based pharmacy environment
• Serve as a liaison between clinical pharmacists and other medical professionals on patients’ behalf
• Partner with technicians, pharmacists, and specialists to ensure excellent patient care
• Maintain patient records with attention to detail and confidentiality
• Provide backup support during periods of high patient call volume
• Assist patients with questions over the phone
• Embody AnewHealth’s Core Values in all communications and interactions
• Perform other assigned duties

Engagement Technician – Weekdays, Saturday

• Provide exceptional customer service in a phone-based environment
• Enter high-volume prescription data accurately
• Receive prescription authorizations, clarifications, and transfers
• Perform claim adjudication and auditing, including prior authorizations, billing, and eligibility checks
• Make outbound calls to patients
• Resolve patient-care issues from current case queues
• Liaise between clinical pharmacists and other medical professionals
• Partner with technicians and pharmacists to onboard new patients
• Maintain confidential patient records
• Retrieve and verify prescription information through doctor calls
• Welcome newly onboarded patients and establish points of contact
• Create, maintain, and update patient medication profiles
• Provide backup support during high call volumes
• Answer patient questions by phone
• Support ExactCare’s nationwide patient base in a high-volume environment
• Embody AnewHealth’s Core Values
• Perform other duties as assigned

• Conduct comprehensive and targeted Medication Safety Reviews for PACE participants using proprietary clinical platforms
• Develop individualized, measurable, goal-oriented therapeutic care plans
• Complete medication reviews and reconciliation for new enrollments, annual and significant-change assessments, care transitions, and high-risk clinical events
• Identify, evaluate, document, and facilitate resolution of medication-related problems
• Collaborate with providers, interdisciplinary team members, pharmacists, and other healthcare professionals
• Communicate medication optimization, deprescribing, and goals-of-care recommendations
• Engage providers through medication safety reviews, clinical consultations, polypharmacy assessments, fall-risk evaluations, and care-transition reviews
• Monitor and document outcomes and progress toward therapeutic goals
• Monitor participants receiving high-risk medications or managing complex chronic-disease regimens
• Participate in client meetings, interdisciplinary discussions, P&T Committee meetings, drug-utilization reviews, quality-improvement initiatives, and educational programs
• Maintain compliance with pharmacy regulations, accreditation standards, HIPAA, Fraud, Waste, and Abuse requirements, and patient-safety reporting
• Travel may be required for organizational events, team meetings, trade shows, conferences, and client engagements

Clinical Pharmacist – CareKinesis Clinical Initiatives

Call Center Representative

• Perform assigned front-line, day-to-day work
• Provide training on department tasks to new hires, cross trainees, and existing team members requiring additional support
• Coordinate completion of cross-training through communication and scheduling with designated trainees
• Provide subject matter expertise to support continuous improvement projects
• Support leads and supervisors in diagnosing and improving team member performance
• Conduct continued training for new employees after introductory training is completed
• Contribute to department workflow while performing critical front-line work

Pharmacy Technician, Call Center Operations Trainer

• Promote and educate patients on medication management solutions through phone-based medication assessments
• Register patients for services
• Conduct health and medication reviews, including medication lists, administration instructions, and key health information
• Accurately enter prescription information
• Achieve key performance metrics established by management
• Create a positive first impression of AnewHealth/ExactCare and its services
• Educate facilities, institutions, and patients about ExactCare
• Manage patient assessments to grow business and maintain referral relationships
• Maintain accurate records and prepare reports
• Call prospective patients daily, schedule telephonic reviews, and conduct follow-up calls
• Participate in daily team huddles, training sessions, and ad-hoc meetings
• Communicate with the management team
• Represent AnewHealth’s Core Values in communications and interactions
• Perform other assigned duties

Customer Support

• Provide enrollment support for new PACE enrollees
• Communicate pharmacy benefit information to network pharmacies contracted with facilities where CareKinesis PACE participants reside
• Coordinate facility discharges to ensure medication reconciliation is complete and delivery to home is restored
• Provide help desk support to network pharmacies
• Educate PACE staff regarding CareKinesis and network pharmacy processes for facility participants
• Make outgoing calls to gather or confirm information needed to process customer requests and support pharmacy operations
• Coordinate and set up couriers to ensure timely medication delivery
• Make outgoing calls to confirm participants received their delivery
• Embody AnewHealth’s Core Values in all communications and interactions
• Perform other duties as assigned
• Travel may be required for special organization or department events, team meetings, trade shows, conferences, and other client engagements

Pharmacy Support Specialist – Wednesday to Sunday

• Assume responsibility for patients’ pharmacotherapy outcomes through clinical knowledge, skills, technology, and medication packaging and distribution
• Serve as a point of contact for patients, families, pharmacists, clients, and healthcare providers regarding medication-related problems and pharmacotherapy needs
• Explain care plan options and medication use, side effects, and contraindications
• Document patient care decisions, actions, coding, and billing in proprietary software
• Ensure accurate, efficient, timely, and compliant medication distribution and fulfillment
• Plan, implement, and maintain procedures for assessing, compounding, packaging, labeling, quality, security, and disposal of medications
• Oversee Pharmacy Technicians and ensure compliance with medication reconciliation, physician order entry, inventory management, storage, security, labeling, packaging, policies, and regulations
• Review, prepare, compound, and provide final approval for prescription orders and dispensed medications
• Ensure accurate prescriptions, patient profiles, packaging, labeling, billing, and medication records
• Provide pharmaceutical care, assess medication requests and refills, and make recommendations to care providers
• Ensure compliance with state and federal laws, regulations, HIPAA, internal policies, and pharmacy practice requirements
• Report and help rectify or prevent quality assurance issues, HIPAA violations, Fraud, Waste and Abuse, and other violations
• Embody AnewHealth’s Core Values in communications and interactions
• Work weekend, on-call, and holiday shifts as required
• Travel to organization events, team meetings, trade shows, conferences, and client engagements as required

Clinical Pharmacist

• Deliver quality standards ensuring proper medication profiles are managed, reviewed, and verified
• Ensure clinical accuracy and execution of patient prescriptions
• Verify hard-copy and digital prescriptions
• Communicate with healthcare professionals, patients, and technicians via phone and email
• Supervise and execute incoming and outgoing prescription transfers
• Ensure legal, privacy, and compliance requirements are met
• Adhere to company policies and procedures
• Help build team capabilities through leadership and follow-up in a call-center environment
• Embody AnewHealth’s Core Values in communications and interactions
• Perform other duties as assigned

Clinical Pharmacist – Care

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

The Senior Engineer performs innovative software development and product support. This position works collaboratively with a Scrum team to take requirements through the development lifecycle and transform into high quality, valuable deliverables.  The Senior Engineer will harmonize and collaboratively work with other team members to deliver cutting-edge technologies. They will have a strong command of our key technologies Ruby, Typescript, Jasper, Node.JS, Java, JavaScript, CouchDB and SQL.

Responsibilities

- Work in an Agile development environment; actively participate in and contribute to all Scrum ceremonies.

- Collaborate on design, development, and delivery of software solutions per requirements and committed schedules.

- Test, debug and add enhancements to existing applications.

- Contribute to code reviews.

- Analyze and research software requirements associated to identified user stories and epics.

- Resolve customer complaints with software and respond to suggestions for software modifications or enhancements.

- Learn new technologies and resolve challenges involved with integrating them with our Cloud and product infrastructure.

- Proactively raise problems to senior developers and help identify solutions.

- Communicate updates, changes, and risks to stakeholders.

- Embody AnewHealth’s Core Values in all communications and interactions.

- Other duties as assigned.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.  Not all of the duties may be assigned to a position.

Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education 

- Bachelor's degree in Computer Science, similar technical field of study, or 5+ years of related experience and/or equivalent combination of education and experience required.

Experience

- Minimum of 4+ years of software development experience with modern programming languages and concepts.

- Demonstrated experience delivering customer value at a rapid pace, while maintaining a high level of software quality.

- Experience with Ruby, JavaScript, TypeScript, Node.JS, Jasper, and Java.

- Experience with MS SQL Server, MySQL and CouchDB preferred.

- Experience with agile methodology is a plus (Scrum, Kanban, Lean, etc.) preferred.

Skills & Abilities

- Proficiency with common development tools (e.g., Git, Jira, etc.) and processes (e.g., pair programming, QA, deployments).

- Ability to take ownership for deliverables and assigned tasks.

- Awareness, execution, and improvement of relevant team standards.

- Demonstrated ability to be creative, flexible, and passionate about building quality software.

- Skilled in written and verbal communication with demonstrated ability to work collaboratively with a team and independently as needed.

Physical/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.

Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Travel:  Travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements.

This is a remote position.

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.

Senior Engineer

Application Support

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

The Lead of Application Support, is a user-facing role and responsible for directly managing helpdesk functions of the application support staff, performing issue escalation, incident management, and key reporting for senior leadership. The Lead position is focused on driving issue resolution, reducing resolution times across key service lines, and ensuring that team members have adequate resources to solve issues accurately at the first point of interaction with customers. As a trusted advisor to Application Support leadership, the Lead will be empowered to recommend improvements to workflow, process, or policies as it relates to IT Service Management objectives. The Lead may also be leveraged in a technical capacity to provide direct resolution or triage of incoming issues. 

Responsibilities
 
Primary Functions: 70% of Time

- Coordinate daily operational support for Enterprise Applications

- Act as the escalation point for critical patient-care application incidents and system outages.

- Facilitate swift incident mitigation to minimize downtime in high-stakes areas.

- Analyze workflows to identify, diagnose, and resolve systemic application software problems.

- Partner with technical teams to execute thorough root cause analysis for recurring issues.

- Review data entry workflows to maintain strict compliance and patient data integrity.

- Formulate standardized support documentation, build policies, and comprehensive user troubleshooting guides.

- Lead application verification testing during system upgrades, security patches, and scheduled maintenance windows.

Strategic Leadership & Vendor Management: 20% of Time

- Mentor, train, and guide a specialized team of application analysts and support liaisons.

- Serve as the primary liaison between frontline staff and enterprise IT infrastructure teams.

- Manage operational relationships with software vendors to track service level agreement compliance.

- Assist in evaluating new software modules, system enhancements, and hardware deployment options.

- Help monitor the applications budget, including tracking software licensing and support contract renewals.

Continuous Improvement & Training: 10% of Time

- Identify opportunities to automate routine system tasks and streamline user support workflows.

- Design and deliver continuous education programs for super-users regarding software updates.

- Track and report on daily support metrics, incident volumes, and resolution time trends.

Education

- Preferred:  Bachelors degree in computer science, information systems, or equivalent

Experience

- 5+ year of experience in a healthcare-based help desk, call center, or equivalent environment required

- 2+ year of experience in a supervisory role

Skills & Abilities

- Strong analytical abilities, organizational skills, problem-solving skills, and attention to detail.

- Demonstrated experience with healthcare software terminology.

- Proficiency with Windows 7/10 and Microsoft Office 365.

- Experience with JIRA and/or Confluence.

- Ability to communicate clearly via email, telephone, or instant message.

- Ability to create/update supporting documentation.

- Ability to work independently in a self-directed manner and collaboratively as a team member.

- Demonstrated ability to work with non-technical personnel.

- Ability to handle stress and prioritize multiple issues in a fast-paced environment and under tight project deadlines

This is a remote position.

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.

Compliance Licensing Analyst

Onboarding Specialist

Staff Engineer

Certified Pharmacy Technician – Care

Certified Pharmacy Technician – Outreach

Engagement Technician – Weekdays, Saturday

Certified Pharmacy Technician – Outreach

Clinical Pharmacist – CareKinesis Clinical Initiatives

Pharmacy Technician, Call Center Operations Trainer

Onboarding Specialist

Pharmacy Support Specialist – Wednesday to Sunday

Clinical Pharmacist

Clinical Pharmacist – Care

Senior Engineer

Lead, Enterprise Application Support