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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in pharmacy operations, including prescription processing, claim adjudication, and patient communication. Proficient in maintaining patient confidentiality and providing exceptional customer service in a fast-paced environment.
Highest-signal resume keywords
Pharmacy Technician Certification Board (PTCB) CertificationPharmacy Billing KnowledgePrescription Intake KnowledgeExceptional Customer Service SkillsThorough Drug Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryClaim AdjudicationPrescription ProcessingPrior AuthorizationsEligibility ChecksPatient Medication Profile ManagementConfidentiality MaintenanceCritical ThinkingDocumentation ComplianceDrug Knowledge
Soft Skills
Strong Prioritization SkillsOrganizational SkillsAbility to Work IndependentlyEffective Communication SkillsProblem-Solving Skills
Tools & Technologies
Computer EquipmentMultiple Software Programs
Certifications & Qualifications
Pharmacy Technician Certification Board (PTCB) CertificationNational Health Association (NHA) CertificationState Pharmacy Technician Registration
Industry Keywords
Prescription AuthorizationsPatient CarePharmacy SettingConfidential Patient RecordsHigh-Volume EnvironmentPhone-Based Environment
About the role
Key responsibilities & impact- Provide exceptional customer service in a phone-based environment
- Enter high volumes of data and process prescription information accurately
- Receive prescription authorizations, clarifications, and transfers using drug knowledge
- Perform claim adjudication and auditing, including prior authorizations, billing, and eligibility checks
- Make outbound calls to patients
- Resolve patient-care issues from current case queues
- Liaise between clinical pharmacists and other medical professionals
- Partner with technicians and pharmacists to onboard new patients
- Maintain confidential patient records
- Retrieve and verify prescription information through doctor calls
- Place welcome calls to newly onboarded patients
- Create, maintain, and update patient medication profiles
- Provide backup support during periods of high patient call volume
- Assist patients with questions over the phone
- Support ExactCare’s nationwide patient base in a high-volume, fast-paced environment
- Embody AnewHealth’s Core Values
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma/GED
- Current certification with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA)
- Current pharmacy technician registration with the State Board of Pharmacy
- Must be 18+ years of age
- Prior experience in a pharmacy setting
- Ability to work in an office-based or remote setting, sitting at a desk 90% of the time
- Comfortable working in a phone-based environment
- Ability to work independently
- Ability to use computer equipment, technology, and multiple software programs
- Exceptional customer service skills over the phone
- Thorough drug knowledge
- Pharmacy billing knowledge
- Knowledge of prescription intake, clarifications, and transfers
- Strong prioritization and organizational skills
- Ability to maintain confidentiality
- Ability to think critically and document pertinent details compliantly with state and federal regulations
- Must be eligible to work in this country
Benefits
Comp & perks- Medical, dental, and vision coverage
- Flexible spending account
- Company-paid life insurance
- Short-term disability
- Voluntary benefits
- 401(k)
- Paid time off
- Paid holidays