Certified Pharmacy Technician – Engagement

ExactCare

. Answer high-volume inbound calls from current patients and resolve questions .

Posted 10/13/2026full-timeRemote • Ohio • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within a pharmacy setting, with strong knowledge of pharmacy processes and regulations. Capable of maintaining patient confidentiality while effectively communicating with healthcare professionals and patients.

Highest-signal resume keywords

Pharmacy Technician Certification Board (PTCB) CertificationPrior Experience In A Pharmacy SettingExceptional Customer Service SkillsThorough Pharmacy And Drug KnowledgeClear Written And Verbal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pharmacy ProcessesPrescription TakingPrescription ClarificationsPrescription TransfersPatient Record MaintenanceCritical ThinkingDetail Orientation

Soft Skills

Strong Prioritization SkillsOrganizational SkillsAbility To Work Independently

Tools & Technologies

Computer EquipmentMultiple Software Programs

Certifications & Qualifications

Pharmacy Technician Certification Board (PTCB) CertificationState Board Of Pharmacy Registration

Industry Keywords

Patient CareConfidentialityHealthcare CommunicationRemote WorkInbound Calls

About the role

Key responsibilities & impact

Answer high-volume inbound calls from current patients and resolve questions
Collect patient balances when an amount is due
Provide an exceptional customer service experience in a closed-door, phone-based pharmacy environment
Serve as a liaison between clinical pharmacists and other medical professionals on patients’ behalf
Partner with technicians, pharmacists, and specialists to ensure excellent patient care
Maintain patient records with attention to detail and confidentiality
Provide backup support during periods of higher patient call volume
Assist patients with questions over the phone
Embody AnewHealth’s Core Values in communications and interactions
Perform other duties as assigned
Work approximately 40 hours per week and be available outside normal business hours as needed
Travel may be required for organization or department events, team meetings, trade shows, conferences, and client engagements

Requirements

What you’ll need

High school diploma/GED
Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
Must maintain a pharmacy technician registration with State Board of Pharmacy
Must be 18+ years of age
Prior experience in a pharmacy setting
Comfortable working in a fully remote and/or phone-based environment
Ability to work independently
Ability to utilize computer equipment, technology, and multiple software programs
Exceptional customer service skills serving doctors’ offices, pharmacists, and patients over the phone
Thorough pharmacy and drug knowledge
Knowledge of processes for taking prescriptions, clarifications, and transfers
Clear written and verbal communication
Strong prioritization and organizational skills
Maintain a high degree of confidentiality
Ability to think critically and document pertinent details compliantly with state and federal regulations
Applicants must be eligible to work in this country

Benefits

Comp & perks

Medical, dental, and vision coverage
Flexible spending
Company-paid life insurance
Short-term disability
Voluntary benefits
401(k)
Paid Time Off
Paid holidays
Remote work arrangement