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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in pharmacy operations, including patient communication, record maintenance, and compliance with regulations. Exhibits strong customer service skills and the ability to work independently in a remote, phone-based environment.
Highest-signal resume keywords
Pharmacy Technician Certification Board (PTCB) CertificationCurrent Pharmacy Technician RegistrationExceptional Customer Service SkillsThorough Pharmacy and Drug KnowledgeClear Written and Verbal Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Record MaintenancePrescription ProcessingDrug KnowledgeCritical ThinkingDetail Orientation
Soft Skills
Strong Prioritization SkillsOrganizational SkillsAbility to Work Independently
Tools & Technologies
Computer EquipmentMultiple Software Programs
Certifications & Qualifications
Pharmacy Technician Certification Board (PTCB) CertificationNational Health Association (NHA) Certification
Industry Keywords
Pharmacy SettingPatient CareConfidentialityState and Federal RegulationsPhone-Based Environment
About the role
Key responsibilities & impact- Answer high-volume inbound calls from current patients and resolve questions
- Collect patient balances when amounts are due
- Provide exceptional customer service in a closed-door, phone-based pharmacy environment
- Serve as liaison between clinical pharmacists and other medical professionals on patients’ behalf
- Partner with technicians, pharmacists, and specialists to ensure excellent patient care
- Maintain patient records with attention to detail and confidentiality
- Provide backup support during periods of higher patient call volume
- Assist patients with questions over the phone
- Embody AnewHealth’s Core Values in communications and interactions
- Perform other duties as assigned
- Work approximately 40 hours per week according to organizational scheduling needs
- Support department business hours Monday-Friday, 7:00am-9:00pm ET and Saturday-Sunday, 9:00am-5:30pm ET
Requirements
What you’ll need- High school diploma/GED
- Certification with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA), with a current certificate maintained
- Current pharmacy technician registration with the State Board of Pharmacy
- Must be 18+ years of age
- Prior experience in a pharmacy setting
- Comfortable working in a fully remote and/or phone-based environment
- Ability to work independently
- Ability to utilize computer equipment, technology, and multiple software programs
- Exceptional customer service skills serving doctors’ offices, pharmacists, and patients over the phone
- Thorough pharmacy and drug knowledge
- Knowledge of processes for taking prescriptions, clarifications, and transfers
- Clear written and verbal communication
- Strong prioritization and organizational skills
- Ability to maintain a high degree of confidentiality
- Ability to think critically and document pertinent details in compliance with state and federal regulations
- Ability to commute to multiple site locations within assigned territory
- Availability to work extended hours as needed and outside normal business hours on an ad-hoc basis
- Must be eligible to work in this country
Benefits
Comp & perks- Medical, dental, and vision coverage
- Flexible spending
- Company-paid life insurance
- Short-term disability
- Voluntary benefits
- 401(k)
- Paid Time Off
- Paid holidays
- Remote work arrangement