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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service within a pharmacy setting, with strong skills in prescription processing, claim adjudication, and maintaining patient confidentiality. Proficient in utilizing technology and software to manage high volumes of data and patient interactions effectively.
Highest-signal resume keywords
Pharmacy Technician Certification Board (PTCB)Pharmacy Billing KnowledgePrescription Intake KnowledgeExceptional Customer Service SkillsDrug Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryClaim AdjudicationPrescription ProcessingPrior AuthorizationsEligibility ChecksMedication Profile ManagementConfidentiality MaintenanceCritical ThinkingOrganizational SkillsPrioritization
Soft Skills
Independent WorkCommunication SkillsProblem-Solving
Tools & Technologies
Computer EquipmentMultiple Software Programs
Certifications & Qualifications
Pharmacy Technician Certification Board (PTCB)National Health Association (NHA) Certification
Industry Keywords
Pharmacy SettingPatient CarePrescription AuthorizationsConfidential Patient RecordsHigh-Volume EnvironmentAnewHealth Core Values
About the role
Key responsibilities & impact- Provide exceptional customer service in a phone-based environment
- Enter high volumes of data and process prescription information accurately
- Receive prescription authorizations, clarifications, and transfers
- Perform claim adjudication and auditing, including prior authorizations, billing, and eligibility checks
- Work current case queues to resolve patient care issues
- Liaise between clinical pharmacists and other medical professionals
- Partner with technicians and pharmacists to onboard new patients
- Maintain confidential patient records
- Retrieve and verify prescription information through doctor calls
- Place welcome calls to newly onboarded patients
- Create, maintain, and update medication profiles through outbound calls
- Provide backup support during periods of high patient call volume
- Answer patient questions by phone
- Support ExactCare’s nationwide patient base in a high-volume, fast-paced environment
- Embody AnewHealth’s Core Values
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma/GED
- Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
- Must maintain a pharmacy technician registration with State Board of Pharmacy
- Must be 18+ years of age
- Prior experience in a pharmacy setting
- Ability to perform in an office-based (or remote) setting that requires sitting at a desk 90% of the time
- Comfortable working in a phone-based environment
- Ability to work independently
- Ability to utilize computer equipment, technology, and multiple software programs
- Exceptional customer service skills serving doctor’s offices, pharmacists, and patients over the phone
- Thorough drug knowledge
- Pharmacy billing knowledge
- Knowledge of prescription intake, clarifications, and transfers
- Strong prioritization and organizational skills
- Ability to maintain confidentiality
- Ability to think critically and document pertinent details compliantly with state and federal regulations
- Availability to work an average of 40 hours per week and outside normal business hours on an ad-hoc basis
Benefits
Comp & perks- Medical, dental, and vision coverage
- Flexible spending
- Company-paid life insurance
- Short-term disability
- Voluntary benefits
- 401(k)
- Paid Time Off
- Paid holidays