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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service within a pharmacy setting, with strong capabilities in data entry, prescription processing, and patient communication. Proficient in pharmacy billing and maintaining confidentiality while adhering to state and federal regulations.
Highest-signal resume keywords
Pharmacy Technician Certification Board (PTCB) CertificationPharmacy Billing KnowledgeExceptional Customer Service SkillsPrior Experience In A Pharmacy SettingKnowledge Of Prescription Processes
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryPrescription ProcessingClaim AdjudicationPrior AuthorizationsEligibility ChecksMedication Profile ManagementDrug KnowledgeCritical ThinkingDocumentation Compliance
Soft Skills
Strong Prioritization SkillsOrganizational SkillsAbility To Work IndependentlyComfortable In A Phone-Based Environment
Tools & Technologies
Computer EquipmentMultiple Software Programs
Certifications & Qualifications
Pharmacy Technician Certification Board (PTCB) CertificationNational Health Association (NHA) Certification
Industry Keywords
Prescription AuthorizationsPatient Care IssuesConfidential Patient RecordsHigh-Volume EnvironmentLiaison Between Clinical Pharmacists And Medical Professionals
About the role
Key responsibilities & impact- Provide exceptional customer service in a phone-based environment
- Enter high volumes of data and process prescription information accurately
- Receive prescription authorizations, clarifications, and transfers
- Perform claim adjudication and auditing, including prior authorizations, billing, and eligibility checks
- Make outbound calls to patients
- Resolve patient-care issues from current case queues
- Serve as liaison between clinical pharmacists and other medical professionals
- Partner with technicians and pharmacists to onboard new patients
- Maintain confidential patient records
- Retrieve and verify prescription information through doctor calls
- Place welcome calls to newly onboarded patients
- Create, maintain, and update patient medication profiles
- Provide backup support during periods of high call volume
- Assist patients with questions over the phone
- Support ExactCare’s nationwide patient base in a high-volume environment
- Embody AnewHealth’s Core Values
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma/GED
- Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
- Must maintain a pharmacy technician registration with State Board of Pharmacy
- Must be 18+ years of age
- Prior experience in a pharmacy setting
- Ability to perform in an office-based (or remote) setting that requires sitting at a desk 90% of the time
- Comfortable working in a phone-based environment
- Ability to work independently
- Ability to utilize computer equipment, technology, and multiple software programs
- Exceptional customer service skills serving doctor’s offices, pharmacists, and patients over the phone
- Thorough drug knowledge
- Pharmacy billing knowledge
- Knowledge of prescription processes, clarifications, and transfers
- Strong prioritization and organizational skills
- Ability to maintain confidentiality
- Ability to think critically and document pertinent details compliantly with state and federal regulations
- Must be able to commute to multiple site locations within assigned territory
- May be necessary to work extended hours as needed
- Availability outside normal business hours on an ad-hoc basis
- Applicants must be eligible to work in this country
Benefits
Comp & perks- Medical, dental, and vision coverage
- Flexible spending
- Company-paid life insurance
- Short-term disability
- Voluntary benefits
- 401(k)
- Paid Time Off
- Paid holidays
- Flexible remote work arrangement