Certified Pharmacy Technician – Outreach

ExactCare

. Provide exceptional customer service in a phone-based environment .

Posted 11/10/2026full-timeRemote • Ohio • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in pharmacy operations, including prescription processing, claim adjudication, and patient communication. Maintains compliance with state and federal regulations while providing exceptional customer service in a high-volume environment.

Highest-signal resume keywords

Pharmacy Technician Certification Board (PTCB)Pharmacy Billing KnowledgePrescription Processes KnowledgeExceptional Customer Service SkillsThorough Drug Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryClaim AdjudicationPrescription ProcessingPrior AuthorizationsEligibility ChecksMedication Profile ManagementCritical ThinkingConfidentiality MaintenanceOrganizational SkillsPrioritization Skills

Soft Skills

Independent WorkCommunication SkillsProblem-Solving SkillsInterpersonal SkillsAdaptability

Tools & Technologies

Computer EquipmentMultiple Software Programs

Certifications & Qualifications

Pharmacy Technician Certification Board (PTCB)National Health Association (NHA)

Industry Keywords

Pharmacy SettingPatient CarePrescription AuthorizationsConfidential Patient RecordsHigh-Volume EnvironmentCase QueuesLiaison Between Medical ProfessionalsOnboarding PatientsDrug KnowledgeCompliance with Regulations

About the role

Key responsibilities & impact

Provide exceptional customer service in a phone-based environment
Enter high volumes of data and process prescription information accurately
Receive prescription authorizations, clarifications, and transfers using drug knowledge
Perform claim adjudication and auditing, including prior authorizations, billing, and eligibility checks
Make outbound calls to patients
Resolve patient-care issues through case queues
Serve as liaison between clinical pharmacists and other medical professionals
Partner with technicians and pharmacists to onboard new patients
Maintain confidential patient records
Retrieve and verify prescription information through doctor calls
Place welcome calls to newly onboarded patients
Create, maintain, and update medication profiles
Provide backup support during periods of high call volume
Answer patient questions by phone
Support ExactCare’s nationwide patient base in a high-volume environment
Embody AnewHealth’s Core Values
Perform other duties as assigned

Requirements

What you’ll need

High school diploma/GED
Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
Must maintain a pharmacy technician registration with State Board of Pharmacy
Must be 18+ years of age
Prior experience in a pharmacy setting
Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time
Comfortable working in a phone-based environment
Ability to work independently
Ability to utilize computer equipment, technology, and multiple software programs
Exceptional customer service skills serving doctor’s offices, pharmacists, and patients over the phone
Thorough drug knowledge
Pharmacy billing knowledge
Knowledge of prescription processes, clarifications, and transfers
Strong prioritization and organizational skills
Ability to maintain a high degree of confidentiality
Ability to think critically and document pertinent details compliantly with state and federal regulations
Must be able to commute to multiple site locations within assigned territory
Must be available outside normal business hours on an ad-hoc basis
Applicants must be eligible to work in this country

Benefits

Comp & perks

Medical, dental, and vision coverage
Flexible spending
Company-paid life insurance
Short-term disability
Voluntary benefits
401(k)
Paid Time Off
Paid holidays