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About the role
Key responsibilities & impact- Provide exceptional customer service in a phone-based environment
- Enter high volumes of prescription data accurately
- Receive prescription authorizations, clarifications, and transfers
- Perform claim adjudication and auditing, including prior authorizations, billing, and eligibility checks
- Make outbound calls to patients
- Resolve patient care issues from case queues
- Liaise between clinical pharmacists and other medical professionals
- Partner with technicians and pharmacists to onboard new patients
- Maintain confidential patient records
- Retrieve and verify prescription information through doctor calls
- Place welcome calls to newly onboarded patients
- Create, maintain, and update patient medication profiles
- Provide backup support during periods of high call volume
- Answer patient questions by phone
- Support ExactCare’s nationwide patient base in a high-volume environment
- Embody AnewHealth’s Core Values
- Travel for organizational events, team meetings, trade shows, conferences, and client engagements as required
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma/GED
- Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
- Must maintain a pharmacy technician registration with State Board of Pharmacy
- Must be 18+ years of age
- Prior experience in a pharmacy setting
- Ability to perform in an office-based (or remote) setting, sitting at a desk 90% of the time
- Comfortable working in a phone-based environment
- Ability to work independently
- Ability to use computer equipment, technology, and multiple software programs
- Exceptional customer service skills
- Thorough drug knowledge
- Pharmacy billing knowledge
- Knowledge of prescription intake, clarifications, and transfers
- Strong prioritization and organizational skills
- Ability to maintain confidentiality
- Ability to think critically and document details in compliance with state and federal regulations
- Applicants must be eligible to work in this country
- Must be able to commute to multiple site locations within assigned territory
- May be necessary to work extended hours as needed
- Availability outside normal business hours on an ad-hoc basis
Benefits
Comp & perks- Medical, dental, and vision coverage
- Flexible spending account
- Company-paid life insurance
- Short-term disability coverage
- Voluntary benefits
- 401(k)
- Paid time off
- Paid holidays