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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and organizational skills while effectively managing patient assessments and scheduling. Proficient in Salesforce and MS Office Suite, with a solid understanding of sales processes and healthcare products.
Highest-signal resume keywords
Salesforce ProficiencyCustomer Service ExperienceOutbound Call Center ExperienceExcellent Communication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ProcessesHealthcare Products KnowledgeScheduling ExperienceQuality AssuranceMarketing Material Assembly
Soft Skills
Problem-Solving AbilityPersuasion SkillsSelf-StarterCompassionate Phone SkillsMultitasking Ability
Tools & Technologies
MS Office SuiteSalesforce
Certifications & Qualifications
Associate's Degree or Equivalent Experience
Industry Keywords
HealthcarePatient AssessmentsInbound CallsOutbound CallsReferral Sources
About the role
Key responsibilities & impact- Call prospective patients daily and schedule assessments with Onboarding Specialists
- Handle inbound calls from patients and referral sources
- Meet daily and weekly goals for scheduled assessments
- Communicate effectively with patients
- Work independently and as a key member of the team
- Maintain contact with referral sources, Onboarding Specialists, and internal associates
- Place scheduled assessments on Onboarding Specialist calendars
- Document calls, tasks, and appointments in Salesforce
- Create a positive first impression of AnewHealth/ExactCare and explain its services
- Monitor and track daily assessments
- Assemble marketing materials
- Conduct quality assurance calls
- Participate in daily team huddles, training sessions, and ad-hoc meetings
- Embody AnewHealth’s Core Values in communications and interactions
- Perform other duties as assigned
Requirements
What you’ll need- Associate’s degree in a related field, or equivalent experience to justify an exception
- Previous sales, marketing, or customer service experience
- Previous outbound/inbound call center or scheduling experience, including cold calling (preferred)
- Knowledge of sales processes, healthcare products, and industry (preferred)
- Energetic yet compassionate phone skills
- Great problem-solving ability
- Persuasion skills
- Ability to stay extremely organized
- Ability to prioritize and multitask
- Self-starter able to work with little to no supervision
- Excellent oral, written, facilitation, and presentation communication skills
- Proficiency in MS Office Suite and Salesforce or similar software
- Ability to commute to multiple site locations within assigned territory
- Availability to work extended hours as needed and outside normal business hours on an ad-hoc basis
- Must be eligible to work in the country
Benefits
Comp & perks- Medical, dental, and vision coverage
- Flexible spending
- Company-paid life insurance
- Short-term disability
- Voluntary benefits
- 401(k)
- Paid Time Off
- Paid holidays
- Remote position
- Full-time schedule averaging 40 hours per week
