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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient relationship management and medication assessment, with a strong focus on customer service and communication skills. Proficient in maintaining accurate records and achieving performance metrics while embodying core values in all interactions.
Highest-signal resume keywords
Pharmacy Customer Service ExperienceCertified Pharmacy TechnicianMedication Management SolutionsExcellent Oral And Written CommunicationProficient In MS Office Suite
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medication AssessmentsPrescription Information EntryHealth And Medication ReviewsRecord MaintenancePerformance Metrics Achievement
Soft Skills
Problem-Solving AbilityEnergetic And Compassionate Phone SkillsMotivational And Persuasion SkillsTeam-OrientedStrong Organizational Skills
Certifications & Qualifications
Associate's DegreeCertified Pharmacy Technician
Industry Keywords
Patient Relationship ManagementMedication ManagementCustomer ServiceHealthcareTelephonic Reviews
About the role
Key responsibilities & impact- Grow ExactCare’s patient base throughout the United States by promoting and educating patients on medication management solutions
- Conduct phone-based medication assessments and register patients for services
- Build patient relationships through customer service and education on ExactCare solutions
- Act as a liaison between patients and the ExactCare pharmacy team
- Conduct health and medication reviews, including medication lists, administration instructions, and key health information
- Accurately enter prescription information
- Achieve performance metrics established by management
- Create a positive first impression of AnewHealth/ExactCare and its services
- Educate facilities, institutions, and patients about ExactCare
- Manage patient assessments to grow business and maintain referral relationships
- Maintain accurate records and prepare reports
- Call prospective patients, schedule telephonic reviews, and conduct follow-up calls
- Participate in daily team huddles, training sessions, and ad-hoc meetings
- Maintain communication with the management team
- Embody AnewHealth’s Core Values in communications and interactions
- Perform other duties as assigned
Requirements
What you’ll need- Associate’s degree in a related field, or equivalent experience to justify an exception
- 1+ year of pharmacy customer service experience
- Certified Pharmacy Technician preferred
- Excellent problem-solving ability
- Energetic and compassionate phone skills
- Motivational and persuasion skills
- Team-oriented
- Strong organizational skills and attention to detail
- Multitasking ability
- Self-starter able to work with little to no supervision
- Excellent oral and written communication, facilitation, and presentation skills
- Proficient in MS Office suite
- Ability to work an average of 40 hours per week and be available outside normal business hours on an ad-hoc basis
- Must be eligible to work in the United States
Benefits
Comp & perks- Medical, dental, and vision coverage
- Flexible spending
- Company-paid life insurance
- Short-term disability
- Voluntary benefits
- 401(k)
- Paid Time Off
- Paid holidays
- Remote position
- Flexible scheduling adjusted to organizational needs
- Training sessions