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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in medication management solutions, patient education, and pharmacy customer service. Proficient in communication, organization, and problem-solving to effectively manage patient assessments and maintain accurate records.
Highest-signal resume keywords
Pharmacy Customer Service ExperienceCertified Pharmacy TechnicianMedication Management SolutionsMicrosoft Office Suite ProficiencyExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medication ReviewsPrescription Information EntryHealth Information ManagementPerformance Metrics AchievementPatient Registration
Soft Skills
Problem-Solving AbilityPersuasion SkillsTeam-Oriented ApproachAttention to DetailMultitasking Ability
Certifications & Qualifications
Certified Pharmacy Technician
Industry Keywords
Medication ManagementPatient EducationHealth AssessmentsReferral RelationshipsAnewHealth/ExactCare
About the role
Key responsibilities & impact- Promote and educate patients on medication management solutions through phone-based medication assessments
- Register patients for services
- Conduct health and medication reviews, including medication lists, administration instructions, and key health information
- Accurately enter prescription information
- Achieve key performance metrics established by management
- Create a positive first impression of AnewHealth/ExactCare and its services
- Educate facilities, institutions, and patients about ExactCare
- Manage patient assessments to grow business and maintain referral relationships
- Maintain accurate records and prepare reports
- Call prospective patients daily, schedule telephonic reviews, and conduct follow-up calls
- Participate in daily team huddles, training sessions, and ad-hoc meetings
- Communicate with the management team
- Represent AnewHealth’s Core Values in communications and interactions
- Perform other assigned duties
Requirements
What you’ll need- Associate’s degree in a related field, or equivalent experience to justify an exception
- 1+ year of pharmacy customer service experience
- Certified Pharmacy Technician preferred
- Excellent problem-solving ability
- Energetic and compassionate phone skills required
- Persuasion skills
- Team-oriented approach and ability to help others succeed
- Strong organization and attention to detail
- Ability to multitask
- Self-starter able to work with little to no supervision
- Excellent oral, written, facilitation, and presentation communication skills
- Proficiency in Microsoft Office Suite
- Ability to work an average of 40 hours per week
- Availability outside normal business hours on an ad-hoc basis
- Must be eligible to work in the United States
Benefits
Comp & perks- Medical, dental, and vision coverage
- Flexible spending account
- Company-paid life insurance
- Short-term disability coverage
- Voluntary benefits
- 401(k)
- Paid Time Off
- Paid holidays
- Flexible remote work arrangement
- Training sessions