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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in medication management solutions and patient assessment processes, with strong organizational skills and the ability to communicate effectively with diverse stakeholders. Proficient in maintaining accurate records and achieving performance metrics in a pharmacy customer service environment.
Highest-signal resume keywords
Pharmacy Customer Service ExperienceCertified Pharmacy TechnicianMedication Management SolutionsMS Office Suite ProficiencyExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medication AssessmentsPatient RegistrationHealth and Medication ReviewsPrescription Information EntryPerformance Metrics Achievement
Soft Skills
Problem-Solving AbilityEnergetic Phone SkillsMotivational SkillsTeam-OrientedAttention to Detail
Certifications & Qualifications
Certified Pharmacy Technician
Industry Keywords
Medication ManagementPatient Assessment ProcessReferral RelationshipsTelephonic ReviewsHealthcare Communication
About the role
Key responsibilities & impact- Grow ExactCare’s patient base throughout the United States by promoting and educating patients on medication management solutions
- Conduct phone-based medication assessments and register patients for services
- Conduct health and medication reviews, including medication lists, administration instructions, and key health information
- Accurately enter patient prescription information
- Achieve key performance metrics set by management
- Create positive first impressions of AnewHealth/ExactCare and its services
- Educate facilities, institutions, and patients about ExactCare
- Manage the patient assessment process and maintain referral relationships
- Maintain accurate records and prepare reports for the ExactCare team
- Call prospective patients daily, schedule telephonic reviews, and conduct follow-up calls
- Participate in daily team huddles, training sessions, and ad-hoc meetings
- Communicate with the management team
- Embody AnewHealth’s Core Values
- Perform other assigned duties
Requirements
What you’ll need- Associate’s degree in a related field, or equivalent experience to justify an exception
- 1+ year of pharmacy customer service experience
- Certified Pharmacy Technician preferred
- Excellent problem-solving ability
- Energetic and compassionate phone skills required
- Motivational and persuasion skills
- Team-oriented
- Strong organization and attention to detail
- Excellent multitasking ability
- Self-starter able to work with little to no supervision
- Excellent oral, written, facilitation, and presentation communication skills
- Proficient in MS Office Suite
- Ability to work an average of 40 hours per week and outside normal business hours on an ad-hoc basis
- Applicants must be eligible to work in this country
Benefits
Comp & perks- Medical, dental, and vision coverage
- Flexible spending account
- Company-paid life insurance
- Company-paid short-term disability
- Voluntary benefits
- 401(k)
- Paid Time Off
- Paid holidays
- Medical, dental, and vision coverage effective the 1st of the month following date of hire