Onboarding Specialist

ExactCare

. Grow ExactCare’s patient base throughout the United States .

Posted 11/5/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient relationship management and medication assessment, with a strong focus on customer service and communication skills. Proficient in maintaining accurate records and achieving performance metrics while embodying core values in all interactions.

Highest-signal resume keywords

Pharmacy Customer Service ExperienceCertified Pharmacy TechnicianExcellent Communication SkillsMS Office ProficiencyProblem-Solving Ability

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medication Management SolutionsPatient Assessment ProcessPrescription Information EntryHealth and Medication ReviewsRecord MaintenancePerformance Metrics AchievementTelephonic ReviewsPatient Follow-Up CallsOrganizational SkillsMultitasking

Soft Skills

Compassionate Phone SkillsPersuasion SkillsTeam OrientationAttention to DetailSelf-Starter

Certifications & Qualifications

Associate's DegreeCertified Pharmacy Technician

Industry Keywords

Patient Base GrowthCustomer ServiceMedication AssessmentsAnewHealthExactCareHealth Information CollectionReferral RelationshipsCommunication with ManagementCore ValuesAd-Hoc Availability

About the role

Key responsibilities & impact

Grow ExactCare’s patient base throughout the United States
Promote and educate patients on medication management solutions through phone-based medication assessments
Register patients for AnewHealth/ExactCare services
Build relationships with patients through exceptional customer service and education on ExactCare solutions
Act as a go-between for patients and their ExactCare pharmacy team
Conduct health and medication reviews, including reviewing medication lists and administration instructions and collecting key health information
Accurately enter patient prescription information
Achieve key performance metrics set by the management team
Create positive first impressions of AnewHealth/ExactCare and its services
Educate facilities, institutions, and patients about ExactCare
Manage the patient assessment process to grow business and maintain referral relationships
Maintain accurate records and prepare reports for the ExactCare team
Call prospective patients daily, schedule telephonic reviews, and conduct patient follow-up calls
Participate in daily team huddles, training sessions, and ad-hoc meetings
Maintain communication with the management team
Embody AnewHealth’s Core Values in communications and interactions
Perform other duties as assigned

Requirements

What you’ll need

Associate’s degree in a related field, or equivalent experience to justify an exception
1+ year of pharmacy customer service experience
Certified Pharmacy Technician preferred
Excellent problem-solving ability
Energetic and compassionate phone skills required
Highly motivational and possesses persuasion skills
Team oriented and the ability to help others succeed
Very organized with strong attention to detail
Excellent with multitasking
Self-Starter with little to no supervision needed
Excellent communication skills; oral, written, facilitation and presentation
Proficient in MS Office suite
Passion to help people and enrich their lives
Ability to work an average of 40 hours per week
Availability outside of normal business hours on an ad-hoc basis
Travel may be required for special organization or department events, department team meetings, or other needs as requested
Applicants must be eligible to work in this country

Benefits

Comp & perks

Medical, dental, and vision coverage
Flexible spending accounts
Company-paid life insurance
Short-term disability coverage
Voluntary benefits
401(k)
Paid Time Off
Paid holidays
Remote position
Flexible scheduling to accommodate position and organizational needs