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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a healthcare setting, with a focus on effective communication, medication reconciliation, and relationship-building with network pharmacies and PACE staff. Proficient in managing multiple priorities while ensuring quality and detail-oriented support for PACE enrollees.
Highest-signal resume keywords
Customer Service ExperienceEffective Communication SkillsMedication ReconciliationMS Office Suite ProficiencyDetail-Oriented
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsRelationship-BuildingMultitaskingOrganizational SkillsPatient-Centered Focus
Tools & Technologies
Proprietary Software
Industry Keywords
PACEPharmacy Benefit InformationMedication DeliveryClinical TermsHealthcare Setting
About the role
Key responsibilities & impact- Provide enrollment support for new PACE enrollees
- Communicate pharmacy benefit information to network pharmacies contracted with facilities where CareKinesis PACE participants reside
- Coordinate facility discharges to ensure medication reconciliation is complete and delivery to home is restored
- Provide help desk support to network pharmacies
- Educate PACE staff regarding CareKinesis and network pharmacy processes for facility participants
- Make outgoing calls to gather or confirm information needed to process customer requests and support pharmacy operations
- Coordinate and set up couriers to ensure timely medication delivery
- Make outgoing calls to confirm participants received their delivery
- Embody AnewHealth’s Core Values in all communications and interactions
- Perform other duties as assigned
- Travel may be required for special organization or department events, team meetings, trade shows, conferences, and other client engagements
Requirements
What you’ll need- HS diploma required
- Minimum of 2 years customer service experience, preferably in a healthcare setting
- Ability to communicate effectively and professionally in written, verbal, and interpersonal interactions
- Proficiency with MS Office Suite
- Strong computer proficiency to navigate proprietary and other software
- Strong patient-centered focus
- Excellent phone communication skills
- Excellent interpersonal and relationship-building skills
- Understanding of clinical terms and impacts
- Ability to multitask and handle multiple priorities without sacrificing quality
- Detail-oriented and organized
- Reliable
- Efficient
- Availability to work 2PM–10:30PM ET Wednesday–Friday and 9AM–5:30PM ET Saturday–Sunday
- Availability outside normal business hours on an ad-hoc basis
- Willingness to work rotating weekends approximately up to four times a year or as needed and a rotating holiday schedule
- Eligibility to work in the country
Benefits
Comp & perks- Medical, dental, and vision coverage
- Flexible spending
- Company-paid life insurance
- Short-term disability
- Voluntary benefits
- 401(k)
- Paid Time Off
- Paid holidays
- Flexible remote work arrangement