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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service within a pharmacy setting, with strong skills in data entry, prescription processing, and patient communication. Maintains compliance with pharmacy regulations while effectively managing patient medication profiles and resolving care issues.
Highest-signal resume keywords
Pharmacy Technician Certification Board (PTCB) CertificationPharmacy Billing KnowledgeExceptional Customer Service SkillsThorough Drug KnowledgePrescription Processes Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryClaim AdjudicationPrescription ProcessingPrior AuthorizationsEligibility ChecksPatient Medication ProfilesConfidentiality MaintenanceCritical ThinkingDocumentation Compliance
Soft Skills
Strong Prioritization SkillsOrganizational SkillsAbility to Work IndependentlyComfortable in Phone-Based Environment
Tools & Technologies
Computer EquipmentMultiple Software Programs
Certifications & Qualifications
Pharmacy Technician Certification Board (PTCB) CertificationNational Health Association (NHA) Certification
Industry Keywords
Pharmacy SettingPatient Care IssuesPrescription AuthorizationsConfidential Patient RecordsHigh-Volume Environment
About the role
Key responsibilities & impact- Provide exceptional customer service in a phone-based environment
- Enter high volumes of data and process prescription information accurately
- Receive prescription authorizations, clarifications, and transfers
- Perform claim adjudication and auditing, including prior authorizations, billing, and eligibility checks
- Work through case queues to resolve patient care issues
- Serve as a liaison between clinical pharmacists and other medical professionals
- Partner with technicians and pharmacists to onboard new patients
- Maintain confidential patient records
- Retrieve and verify prescription information through doctor calls
- Place welcome calls to newly onboarded patients
- Create, maintain, and update patient medication profiles through outbound calls
- Provide backup support during periods of high patient call volume
- Assist patients with questions over the phone
- Support ExactCare’s nationwide patient base in a high-volume environment
- Embody AnewHealth’s Core Values
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma/GED
- Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
- Must maintain a pharmacy technician registration with State Board of Pharmacy
- Must be 18+ years of age
- Prior experience in a pharmacy setting
- Ability to perform in an office-based or remote setting requiring sitting at a desk 90% of the time
- Comfortable working in a phone-based environment
- Ability to work independently
- Ability to utilize computer equipment, technology, and multiple software programs
- Exceptional customer service skills over the phone
- Thorough drug knowledge
- Pharmacy billing knowledge
- Knowledge of prescription processes, clarifications, and transfers
- Strong prioritization and organizational skills
- Ability to maintain confidentiality
- Ability to think critically and document details in compliance with state and federal regulations
- Must be eligible to work in this country
- Must be able to commute to multiple site locations within assigned territory
Benefits
Comp & perks- Medical, dental, and vision coverage
- Flexible spending account
- Company-paid life insurance
- Short-term disability coverage
- Voluntary benefits
- 401(k)
- Paid Time Off
- Paid holidays
- Flexible remote work arrangement