Retention Specialist

ExactCare

. Answer inbound calls from ExactCare’s existing patient base .

Posted 10/20/2026full-timeRemote • Ohio • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a high-volume, phone-based environment while maintaining confidentiality and attention to detail. Capable of effectively handling patient inquiries and concerns with a patient-first approach.

Highest-signal resume keywords

Customer Service ExperienceCollections ActivitiesAttention To DetailOrganizational SkillsPhone-Based Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

High School Diploma/GED1+ Years ExperienceCollections ActivitiesCustomer ServiceMultiple Software Programs

Soft Skills

Strong Attention To DetailStrong Prioritization SkillsPositive AttitudePatient-First Approach

Industry Keywords

High-Volume EnvironmentConfidentialityInbound CallsOutbound CallsPatient Engagement

About the role

Key responsibilities & impact

Answer inbound calls from ExactCare’s existing patient base
Answer general inquiries, process payments, and address questions regarding claims
Handle patient concerns and escalate issues as needed to retain existing patients
Make outbound calls to previous patients to inquire whether they would like to return to ExactCare
Maintain a consistently positive attitude and patient-first approach
Maintain current knowledge of products and services offered
Embody AnewHealth’s Core Values in communications and interactions
Perform other duties as assigned
Work an average of 40 hours per week and be available outside normal business hours on an ad-hoc basis
Travel may be required for special organization or department events, team meetings, trade shows, conferences, and client engagements

Requirements

What you’ll need

High school diploma/GED required
Must be 18+ years of age
1+ years of experience in collections activities or customer service
Experience in a high-volume, phone-based environment
Strong attention to detail and accuracy
Strong prioritization and organizational skills
Ability to use multiple software programs
Ability to maintain a high degree of confidentiality on behalf of patients
Must be able to hear, see, sit, stand, talk, and walk
May be necessary to work extended hours as needed
Applicants must be eligible to work in this country

Benefits

Comp & perks

Medical, dental, and vision coverage
Flexible spending
Company-paid life insurance
Short-term disability
Voluntary benefits
401(k)
Paid time off
Paid holidays
Remote position