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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in defining and executing operational strategies for enterprise application support, with a strong focus on ITIL service management frameworks and healthcare software. Proven ability to lead and mentor teams while ensuring high levels of customer satisfaction and operational performance.
Highest-signal resume keywords
Enterprise Application Support LeadershipITIL Service ManagementHealthcare Software ProficiencyAnalytical Problem-SolvingCommunication with Executive Stakeholders
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Strategy DevelopmentKPI Monitoring and ReportingIncident Response ManagementRoot Cause AnalysisGovernance FrameworksAutomation and AIOpsITSM PlatformsHealthcare TerminologiesEMR/EHR SystemsPerformance Metrics
Soft Skills
Organizational SkillsAttention to DetailAdaptabilityStress ManagementCollaboration
Tools & Technologies
Atlassian JIRAConfluenceStatus PageMonitoring ToolsEmerging Support Technologies
Industry Keywords
Healthcare ITApplication SupportIT OperationsService ManagementHelp Desk Environment
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Define and execute the global operational strategy for enterprise application support across all business units
- Establish, monitor, and report executive-level KPIs and operational metrics to ensure platform uptime and performance
- Participate in enterprise-wide incident response management for critical application outages
- Participate in root cause analysis and permanent problem-remediation frameworks
- Formulate governance frameworks, standard operating procedures, and knowledge management strategies
- Direct, mentor, and scale a department of Enterprise Application Support managers, engineers, and liaisons
- Collaborate with end users, Product, and Engineering leaders to ensure customer satisfaction and transition new software into steady-state operations
- Champion automation, AI-driven operations (AIOps), and self-healing systems
- Liaise between application support operations and executive stakeholders regarding application performance and roadmap alignment
- Evaluate emerging support technologies, monitoring tools, and methodologies
- Embody AnewHealth’s Core Values
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Technology/Systems, or equivalent related field
- 10+ years of progressive IT experience
- At least 5+ years in a senior leadership role overseeing enterprise-scale application support or IT operations
- 5–8 years of experience in a healthcare-based help desk or support environment required
- Proficiency with healthcare software, terminologies, EMRs, or EHRs
- Expertise in ITIL service management frameworks
- Experience with ITSM platforms such as Atlassian JIRA, Confluence, and/or Status Page
- Strong analytical, organizational, problem-solving, and attention-to-detail skills
- Exceptional communication skills and ability to translate complex technical issues into strategic business impacts for executive audiences
- Ability to adapt to change
- Ability to handle stress and prioritize multiple issues in a fast-paced environment
- Applicants must be eligible to work in this country
Benefits
Comp & perks- Medical, dental, and vision insurance
- Flexible spending accounts
- Company-paid life insurance
- Short-term disability coverage
- Voluntary benefits
- 401(k)
- Paid Time Off
- Paid holidays
- Remote work arrangement