Senior Key Account Manager

EXALTA Group

. Own the end-to-end commercial relationship for Exalta's most strategically significant OEM accounts across multiple product lines, programs, and sites .

Posted 9/22/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic OEM accounts, driving Sales and Operations Planning processes, and ensuring compliance with FDA and ISO standards. Proficient in data analysis and reporting to support account strategy and operational excellence.

Highest-signal resume keywords

Sales And Operations PlanningDemand PlanningEpicor ERPAdvanced Data AnalysisCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales And Operations PlanningDemand PlanningAccount ManagementForecast AccuracyKPI ReportingRoot-Cause AnalysisOrder FulfillmentData ReconciliationStrategic PlanningRisk Mitigation

Soft Skills

Executive-Level CommunicationMentoringCollaborationCoachingProblem-Solving

Tools & Technologies

EpicorPower BIMicrosoft Excel

Industry Keywords

OEM IndustryFDA ComplianceISO 13485ISO 9001Medical Device Manufacturing

About the role

Key responsibilities & impact

Own the end-to-end commercial relationship for Exalta's most strategically significant OEM accounts across multiple product lines, programs, and sites
Lead the customer S&OP cadence for assigned strategic accounts
Develop account-level strategic plans aligning customer growth expectations with Exalta's capacity and operational constraints
Represent Commercial Operations in executive-level customer business reviews, contract discussions, and new program launch conversations
Serve as senior demand data owner for assigned strategic accounts within the SIOP process
Validate and reconcile forecast inputs ahead of the monthly demand review gate
Own forecast accuracy performance, identify variance drivers, and present trends into SIOP executive alignment
Partner with the Director of Commercial Operations and Global SIOP to reflect customer demand accurately in the SIOP demand plan and surface capacity risk
Support new product introduction onboarding for strategic account programs
Serve as senior escalation point for customer-impacting issues
Own root-cause resolution for significant service disruptions and protect delivery commitments
Drive proactive executive-level customer communication on constraint impacts, delays, or substitutions
Mentor and coach Key Account Managers on account strategy, escalation handling, and demand data ownership
Provide structured input on Key Account Manager performance, account coverage, and development needs
Support onboarding and knowledge transfer for new team members
Own KPI reporting for the Key Account Management team, including on-time delivery, backorder, and fill rate performance
Lead continuous improvement initiatives in customer operations, demand management, and order fulfillment workflows
Contribute to Epicor and Power BI reporting enhancements
Ensure customer-facing operations comply with FDA, ISO 13485, ISO 9001, and company quality standards

Requirements

What you’ll need

Bachelor's degree in Business Administration, Supply Chain, or a related field required
Minimum of five years of direct, customer-facing experience within the OEM industry required
Demonstrated experience owning or supporting a formal Sales and Operations Planning or Sales, Inventory and Operations Planning cadence with strategic accounts
Demonstrated ability to manage a portfolio of large, complex OEM accounts simultaneously
Executive-level written and verbal communication skills
Advanced analytical ability to translate order, forecast, and fulfillment data into account-level strategy and risk mitigation
Proven skill mentoring and developing less experienced team members
Collaborative working style with demonstrated ability to drive cross-functional follow-through at senior levels
Deep familiarity with demand planning, Sales and Operations Planning processes, and customer order management
Proficiency in enterprise resource planning systems (Epicor preferred), Microsoft Excel (advanced), and Power BI or equivalent reporting tools
Ability to maintain composure and professionalism in high-visibility, executive-level customer escalation scenarios
Medical device OEM or contract manufacturing experience strongly preferred
Prior experience mentoring, coaching, or informally leading account management team members preferred
Experience navigating FDA-regulated or ISO 13485 quality environments strongly preferred
Epicor enterprise resource planning experience preferred; exposure to order management or demand planning modules is an advantage

Benefits

Comp & perks

Travel to customer sites and offices may be required (approximately 20%, generally on a quarterly cadence)