EXALTA Group

Account Manager

• Own the end-to-end commercial relationship for Exalta's most strategically significant OEM accounts across multiple product lines, programs, and sites
• Lead the customer S&OP cadence for assigned strategic accounts
• Develop account-level strategic plans aligning customer growth expectations with Exalta's capacity and operational constraints
• Represent Commercial Operations in executive-level customer business reviews, contract discussions, and new program launch conversations
• Serve as senior demand data owner for assigned strategic accounts within the SIOP process
• Validate and reconcile forecast inputs ahead of the monthly demand review gate
• Own forecast accuracy performance, identify variance drivers, and present trends into SIOP executive alignment
• Partner with the Director of Commercial Operations and Global SIOP to reflect customer demand accurately in the SIOP demand plan and surface capacity risk
• Support new product introduction onboarding for strategic account programs
• Serve as senior escalation point for customer-impacting issues
• Own root-cause resolution for significant service disruptions and protect delivery commitments
• Drive proactive executive-level customer communication on constraint impacts, delays, or substitutions
• Mentor and coach Key Account Managers on account strategy, escalation handling, and demand data ownership
• Provide structured input on Key Account Manager performance, account coverage, and development needs
• Support onboarding and knowledge transfer for new team members
• Own KPI reporting for the Key Account Management team, including on-time delivery, backorder, and fill rate performance
• Lead continuous improvement initiatives in customer operations, demand management, and order fulfillment workflows
• Contribute to Epicor and Power BI reporting enhancements
• Ensure customer-facing operations comply with FDA, ISO 13485, ISO 9001, and company quality standards

Senior Key Account Manager