Assistant Director – Financial Aid

Excelsior University

. Administer at least one Title IV program, including awarding, verification, and reconciliation assistance .

Posted 10/30/2026full-timeAlbany • New York • United StatesLead💰 $48,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering Title IV programs, ensuring compliance with federal regulations, and developing financial aid policies and procedures. Strong ability to communicate effectively with stakeholders and provide exceptional customer service to enhance the student experience.

Highest-signal resume keywords

Title IV Program AdministrationFinancial Aid RegulationsFinancial Aid Software ExperienceMicrosoft Word ProficiencyMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Student PackagingRepackagingCounselingPolicy DevelopmentProcess Flow MaintenanceRegulatory ComplianceAudit PreparationProblem-Solving

Soft Skills

Strong Communication SkillsAttention to Detail

Tools & Technologies

PowerFAIDSFinancial Aid Management System

Industry Keywords

Student Financial ServicesHigher EducationDistance LearningA-133 AuditCustomer Service

About the role

Key responsibilities & impact

Administer at least one Title IV program, including awarding, verification, and reconciliation assistance
Ensure compliance with federal Title IV regulations
Develop and maintain policies, procedures, and process flows
Collaborate with Associate Directors, the Director, other university units, and Common Origination and Disbursement (COD)
Prepare for and participate in the annual A-133 audit
Monitor, interpret, and implement regulatory changes
Communicate program changes to stakeholders
Perform student packaging, repackaging, and counseling
Promote academic success, increase retention, decrease time toward graduation, and improve students' overall educational experience
Provide customer service and resolve issues through telephone, email, virtual meetings, and written correspondence
Serve as an information resource for incoming, transfer, and re-entering students and internal staff
Develop, revise, and update financial aid processes, forms, and publications
Support the development and administration of student financial services

Requirements

What you’ll need

Bachelor's degree
Minimum of 2 years of experience in financial aid or related student service administration
Experience in student financial aid regulations
Experience with financial aid software
Proficiency with Microsoft Word and Excel
Strong communication skills
Attention to detail
Strong problem-solving skills
Experience with PowerFAIDS financial aid management system preferred
Interest in promoting distance learning higher education to a diverse adult student population
Ability to work core hours Monday-Friday, 8:30 AM–5:00 PM ET

Benefits

Comp & perks

Hybrid schedule with two days in the office and flexibility to work from home on other days
Remote work options may be considered
University-supplied equipment, including laptop and docking station
Participation in professional development
37.5-hour work week with a 1-hour lunch