Strategic Customer Partner, Climate-Tech Start-Up

Exnaton

. Serve as the primary point of contact for enterprise utility customers .

Posted 11/6/2026full-timeRemoteMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building strategic customer relationships and driving account growth within the energy sector. Proficient in managing complex projects and leveraging SaaS business models to enhance customer value.

Highest-signal resume keywords

Bachelor's Degree In Business AdministrationDeep Knowledge Of The Energy IndustryBusiness Development Track RecordFluent In German And EnglishUnderstanding Of SaaS Business Models

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client-Facing AdvisoryNegotiating And Closing Commercial OpportunitiesWriting Customized OffersManaging Multiple WorkstreamsAccount Growth Through UpsellingTracking Account Health Using CRM ToolsLeading Complex Projects

Soft Skills

Strong Relationship-Building SkillsProactive MindsetCollaborative Team-Player

Tools & Technologies

CRM Tools

Industry Keywords

Utility OperationsEnergy MarketsDynamic TariffsEnergy TransitionRegulationCommercial Landscape Of The Energy Sector

About the role

Key responsibilities & impact

Serve as the primary point of contact for enterprise utility customers
Build trusted, expertise-based, forward-thinking customer relationships
Proactively bring customers ideas, industry insight, and strategic recommendations
Lead regular business reviews around each customer's strategic goals
Identify and drive account growth through upselling and cross-selling
Own upsell opportunities from offer through signature, with variable compensation tied to closed deals
Own and resolve customer escalations and issues end-to-end
Represent the customer voice internally in product, service, and strategy discussions
Collaborate with sales, product, and marketing teams to maximize customer value from the platform
Track account health and performance using CRM tools and proactively anticipate customer needs
Travel up to 20% to DACH-based customers
Help bring to market a product that enhances the attractiveness of renewable energies and shape the company from the ground up

Requirements

What you’ll need

Bachelor’s degree in business administration, economics, or energy-related studies, and/or relevant experience
Deep knowledge of the energy industry, including utility operations, energy markets, dynamic tariffs, flexibility, regulation, and the energy transition
Strong business acumen and proven track record in a client-facing advisory, sales, or consulting capacity
Demonstrated business development track record: sourcing, structuring, negotiating, and closing commercial opportunities
Proactive, forward-thinking mindset
Strong relationship-building skills and ability to translate customer challenges into strategic, technology-enabled solutions, including writing customized offers
Proven ability to lead complex projects and manage multiple workstreams independently
Solid understanding of SaaS business models and creating and capturing value through a platform relationship
Collaborative team-player mindset and willingness to share knowledge
Fluent in German and English (strict requirement)
Fluency in additional languages is a strong plus
Ideally, familiarity with the regulatory and commercial landscape of the energy/utilities sector, including relevant system environments

Benefits

Comp & perks

Competitive salary (fixed and success-based variable comp) and equity package
Flexible working hours and location
Remote-first company support for working from different locations
New MacBook
Learning budget
Sports membership or Headspace subscription
Virtual office for interactive collaboration
Working with exciting technology for an important purpose alongside a highly motivated team