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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in enterprise account management, focusing on customer satisfaction, retention, and growth through strategic account planning and relationship building. Proficient in navigating complex procurement processes and collaborating with cross-functional teams to drive successful project execution and customer value.
Highest-signal resume keywords
Enterprise Account ManagementCustomer SuccessPublic-Sector Client ExperienceStakeholder ManagementDigital Transformation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account PlanningUpsellingCross-SellingCRM ManagementBusiness Review Conducting
Soft Skills
Relationship BuildingProactive Problem SolvingCollaboration
Certifications & Qualifications
Bachelor’s Degree in BusinessBachelor’s Degree in Engineering
Industry Keywords
Enterprise AccountsB2GInfrastructure ModernizationUtilitiesTransportation
About the role
Key responsibilities & impact- Manage and grow a portfolio of enterprise accounts, ensuring high customer satisfaction and retention
- Identify and execute upsell and cross-sell opportunities within existing accounts
- Develop and execute account plans aligned with clients’ capital programs and digital transformation goals
- Support handoff from early account relationships into long-term account ownership
- Maintain accurate CRM records for account health, forecasting, and growth tracking
- Serve as the primary point of contact for enterprise clients throughout the customer lifecycle
- Conduct regular business reviews covering goals, performance, and ROI
- Position solutions to address evolving customer challenges and drive continued value
- Partner with operations to ensure successful project execution, services adoption, and ongoing solution utilization
- Build trusted, multi-threaded relationships with senior stakeholders and decision-makers
- Proactively address risks and ensure long-term customer success
- Collaborate with sales, product, and operations teams to deliver a seamless customer experience
- Provide customer feedback to inform product roadmap and go-to-market strategy
- Participate in client meetings, events, and conferences to strengthen relationships and grow accounts
- Represent the company in conversations around infrastructure modernization and digital transformation
Requirements
What you’ll need- 3+ years of experience in enterprise/B2G account management or customer success
- Proven track record of growing and retaining large, complex accounts
- Public-sector client experience is a requirement
- Experience in infrastructure-related sectors (e.g., utilities, transportation) is a plus
- Strong understanding of enterprise buying dynamics, procurement processes, and long project lifecycles
- Ability to manage multiple stakeholders across technical and business functions
- Comfortable working in a remote, high-growth environment
- Comfortable with frequent regional travel to engage face-to-face with clients
- Bachelor’s degree in Business, Engineering, or another relevant field
- Ability to travel up to 30%
Benefits
Comp & perks- Remote-first culture with flexibility and autonomy
- Opportunity to directly impact customer success and long-term growth
- Work with cutting-edge solutions transforming infrastructure and capital programs
- Collaborative, no-ego team environment focused on customer outcomes
- Frequent regional travel to engage face-to-face with clients
- Up to 30% travel
