Student Support Specialist

Exodigo

. Own the support channel for US field crews during the shift and respond to every new request .

Posted 10/14/2026part-timeIsraelEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities in technical support, with a focus on diagnostics for sensors and devices. Proficient in documenting solutions and maintaining communication with field crews under pressure.

Highest-signal resume keywords

Technical Support ExperienceDiagnostics for Sensors and DevicesPython or Shell ScriptingFamiliarity with Ticketing ToolsFluent English Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Networking BasicsOperating SystemsLog File AnalysisWeb ApplicationsMobile Applications

Soft Skills

Calm Under PressureStructured CommunicationCuriosity About Hardware

Tools & Technologies

SlackPagerDutyJira

Industry Keywords

GeospatialSensorsField RoboticsHelp Desk Experience

Tech Stack

Tools & technologies

PythonShell Scripting

About the role

Key responsibilities & impact

Own the support channel for US field crews during the shift and respond to every new request
Run first-line diagnostics for sensors, devices, data synchronization and uploads, credentials and logins, and field applications
Resolve recurring issues using runbooks and past resolutions
Escalate genuine defects to Tier 2/3 with logs, device IDs and troubleshooting steps already attempted
Keep every case updated with its current status
Complete structured shift handovers to the next support engineer
Improve runbooks and the knowledge base by documenting new fixes
Work with the second student to provide coverage and participate in weekly team syncs

Requirements

What you’ll need

Second- or third-year student in Computer Science, Software or Electrical Engineering, Information Systems or similar, with at least two years left in your degree
Fluent written and spoken English
Comfortable with the basics of networking, operating systems, log files and web or mobile apps
Curious about hardware and sensors
Calm, structured and clear under time pressure
Able to commit to a fixed schedule of three night shifts a week, including one weekend night
Available for the full three-week onboarding, part of it during Israel daytime
Prior help desk, support or IT experience, including military technical roles (nice to have)
Familiarity with Slack, PagerDuty, Jira or a ticketing tool, and with Python or shell scripting (nice to have)
Interest in geospatial, sensors or field robotics (nice to have)

Benefits

Comp & perks

Three night shifts per week, including one weekend night
Three-week onboarding, including some Israel daytime training
Weekly team syncs
Opportunity to work as part of a follow-the-sun support team with US and Israel engineers