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Associate Account Manager II
Expedia Group. Coach and support customers to increase their success on Expedia Group's platform .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer relationship management and account planning skills, with the ability to communicate effectively in both German and English. Capable of conducting insightful analyses and developing value propositions that align with customer needs and business objectives.
Highest-signal resume keywords
Customer Relationship ManagementAccount ManagementSales TechniquesContract NegotiationFluent in German
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account PlanningData AnalysisBusiness Case DocumentationCost-Benefit AnalysisMarket Knowledge
Soft Skills
Proficient CommunicatorInterpersonal SkillsCoaching Skills
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Commercial ConversationsCustomer SuccessValue PropositionStakeholder IdentificationCompetitor Analysis
About the role
Key responsibilities & impact- Coach and support customers to increase their success on Expedia Group's platform
- Increase customer value through comprehensive commercial conversations and interactions
- Develop relationships with customers and account teams, including key buyers and decision makers
- Assist in creating opportunities such as progress, fact-finding, and exploratory meetings
- Understand customers' business issues and recommend products, services, and insights
- Complete basic account plans to acquire and/or maintain business
- Develop understanding of department operations, organizational impact, policies, practices, trends, and competitor information
- Guide accounts to valuable insights and present insights benefiting the account and organization
- Gather data and information on business ideas and solutions
- Document components of business cases under direction of senior colleagues
- Develop knowledge of standard contract terms, contract negotiation, and contractual arrangements
- Support straightforward cost, benefit, and risk analyses
- Identify key account stakeholders and develop knowledge of offerings, products, technologies, competitors, and markets
- Attend customer meetings to understand needs and expectations
- Develop value propositions, case studies, and proof points demonstrating product and service value
Requirements
What you’ll need- 0–2 years of experience
- Bachelor's degree or equivalent experience
- Fluent in German
- Proficiency in English
- Proficient communicator
- Growing knowledge of sales techniques
- Some account management experience preferred
Benefits
Comp & perks- Medical, dental, and vision coverage
- Paid time off
- Employee Assistance Program
- Wellness reimbursement
- Travel reimbursement
- Travel discounts
- International Airlines Travel Agent Network (IATAN) membership
- Benefits and perks designed to support employees and their families