Senior Business Programs Manager

Expedia Group

. Lead and manage the Expedia Voices research program and operating model across third-party research and Customer Advisory Boards .

Posted 11/12/2026full-timeUnited StatesSenior💰 $146,000 - $204,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong program management capabilities, including the ability to lead complex, non-technical projects and establish program strategy across multiple workstreams. Excels in stakeholder management, risk mitigation, and financial oversight, ensuring successful execution of research and advisory programs.

Highest-signal resume keywords

Program ManagementStakeholder ManagementRisk MitigationBudget ManagementCross-Functional Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program StrategyAnalytical SkillsProcess ImprovementTimeline IntegrationData Analysis

Soft Skills

Communication SkillsAttention to DetailProblem-Solving SkillsOrganizational Skills

Tools & Technologies

Vendor ManagementProcurement ProcessesBudget Tracking Tools

Industry Keywords

Research ProgramsAdvisory BoardsPartner EngagementProduct MarketingInsights Strategy

About the role

Key responsibilities & impact

Lead and manage the Expedia Voices research program and operating model across third-party research and Customer Advisory Boards
Lead program management for the Expedia Voices third-party research pillar
Manage vendor sourcing and selection with Procurement
Coordinate research operations, recruiting support, purchase orders, invoicing, and budget review/approval workflows
Lead Partner Advisory Board planning and execution across lines of business
Lead quarterly PMM research intake and triage with Expedia Voices partners
Support research education, readouts, and socialization of insights across stakeholders
Partner with PMMs and UXR to route work to the appropriate research method based on business question, timeline, rigor, and budget
Establish program strategy and execution direction across teams and the organization
Build program governance, business cases, prioritization alignment, stakeholder mapping, sponsorship approaches, and budget plans
Integrate project timelines and milestones, identify dependencies and resource gaps, and keep work on track
Identify and mitigate issues and risks; anticipate risks before impact
Create, track, and report project and program budgets and support approval processes
Lead adaptive, ambiguous, non-technical programs and complex non-technical projects
Lead process improvements, define success measures, and implement controls to sustain gains
Communicate program and business concepts clearly to senior management and executive audiences

Requirements

What you’ll need

8+ years for Bachelor's; 6+ years for Master's
Bachelor's or Master's degree or equivalent experience
Strong program management across multiple concurrent workstreams, including complex programs with cross-team and cross-organization dependencies
Excellent cross-functional coordination and stakeholder management
Ability to organize ambiguous work into program structure, timelines, governance, owners, milestones, and deliverables
Experience establishing program strategy and execution direction
Strong analytical and problem-solving skills, including using data to solve ambiguous problems and identify measures of program success
Experience integrating timelines and milestones across projects and identifying dependencies
Experience proactively identifying and mitigating risks across complex programs
Strong written and verbal communication, including simplifying complex information for senior management and varied audiences
High attention to detail with budgets, process steps, program governance, and operational follow-through
Strong business acumen, industry knowledge, and influencing capability
Experience with research, insights, or partner-feedback programs
Experience with research vendors, Procurement, or cross-functional external partners
Experience coordinating advisory boards, partner councils, executive forums, or other multi-stakeholder engagement programs
Familiarity with PMM and/or UXR workflows
Familiarity with budgeting, invoicing, purchase orders, or program financial tracking
Experience in partner-facing, product marketing, insights, strategy, or operational program environments
Experience leading cross-team process improvement efforts and establishing measures to sustain improvements

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Employee Assistance Program
Wellness reimbursement
Travel reimbursement
Travel discounts
International Airlines Travel Agent Network (IATAN) membership
Accommodation or adjustment support during the application or recruiting process