Senior Manager – Vendor Management

Expedia Group

. Build and maintain strong relationships with outsourced partners .

Posted 9/23/2026full-timeSeattle • Washington • United StatesSenior💰 $155,000 - $217,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in vendor management, contract negotiation, and compliance while fostering strong relationships with outsourced partners. Capable of optimizing vendor performance and implementing effective governance policies.

Highest-signal resume keywords

Vendor ManagementContract NegotiationContract ComplianceRisk MitigationSupplier Governance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contractual ExpertiseNumeracyPerformance Review ManagementPolicy DevelopmentOpportunity Prioritization

Soft Skills

Excellent Communication SkillsRelationship-BuildingCollaboration

Certifications & Qualifications

Bachelor's DegreeMBA or Equivalent

Industry Keywords

Global Contact Center OutsourcingVendor Relationship RisksOutsourcing Spend OptimizationDiverse Internal and External GroupsInnovative Practices

About the role

Key responsibilities & impact

Build and maintain strong relationships with outsourced partners
Administer communication frameworks across diverse internal and external groups
Serve as a contractual expert for internal and external business stakeholders
Provide guidance and support regarding contractual terms and conditions
Negotiate contractual changes in support of the business
Act as the primary escalation point for vendor performance and contract compliance
Identify vendor relationship risks and develop mitigation strategies
Encourage innovative practices and continuous improvement among vendors
Partner with Legal and Procurement on contract negotiations
Optimize the vendor footprint and outsourcing spend
Facilitate discussions and resolve disputes, performance challenges, and contract-affecting situations
Develop policies and procedures for vendor and supplier relationship governance
Produce content requirements, facilitate executive performance reviews, and manage action items
Coordinate, schedule, and facilitate Partner Business Reviews
Drive consistent messaging and strategy to outsourced partners

Requirements

What you’ll need

Excellent communication skills
Collaborative work with suppliers and internal functions
Ability to understand impacts on customer experience
Ability to identify and communicate key messages
Numeracy and ability to size and prioritize opportunities
Bachelor's Degree
MBA or equivalent desired
Excellent relationship-building and maintenance skills internally and externally
Understanding of global Contact Center outsourcing partners, including capabilities, footprint, pricing models, and regional needs
Skills in vendor management, contract compliance, contract negotiation, risk mitigation, procurement, and supplier governance

Benefits

Comp & perks

Medical, dental, and vision coverage
Paid time off
Employee Assistance Program
Wellness reimbursement
Travel reimbursement
Travel discounts
International Airlines Travel Agent Network (IATAN) membership
Flexible benefits and support
Disability accommodation during the application or recruiting process