Senior Operations Specialist, InsurTech

Expedia Group

. Own and manage the day-to-day operational health of assigned insurance supply partner relationships .

Posted 9/23/2026full-timeUnited StatesSenior💰 $78,500 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational management capabilities, including financial reconciliation, performance analysis, and process improvement. Proficient in data analysis and effective communication to drive collaboration across teams and enhance partner relationships.

Highest-signal resume keywords

Operational ManagementFinancial ReconciliationData AnalysisProcess ImprovementRelationship Building

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial ReconciliationData AnalysisPerformance Metrics MonitoringSOP DevelopmentSupplier Performance ManagementTechnical TroubleshootingData-Driven Decision-MakingProject ManagementExcelTableau

Soft Skills

Proactive Problem SolvingEffective CommunicationStrong Analytical SkillsAttention to DetailCollaboration

Tools & Technologies

ExcelPowerPointTableauProject Management Tools

Industry Keywords

Insurance Supply Partner ManagementOperational HealthNPS AnalysisCompliance RequirementsGlobal Markets

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Own and manage the day-to-day operational health of assigned insurance supply partner relationships
Serve as the primary point of contact for operational matters and issue resolution
Lead preparation and facilitation of weekly partner calls, MBRs, and QBRs
Synthesize operational updates, performance insights, and action items for stakeholders
Oversee financial reconciliation involving booking data, supplier payments, and invoice management
Identify discrepancies and drive resolution with Accounting and Finance teams
Troubleshoot and resolve technical, connectivity, and compliance issues
Coordinate across supply, product, technology, and customer service teams
Monitor and analyze NPS, attach rates, claims, profitability, and other performance metrics
Translate findings into recommendations and action plans
Drive process improvement, including SOPs, SLAs, and supplier performance dashboards
Support automation and scalability initiatives
Liaise between field operations and leadership
Flag risks and summarize cross-team updates
Assist with licensing, reporting, and compliance requirements across global markets
Analyze large datasets to support data-driven decision-making

Requirements

What you’ll need

Structured and consistent operator who brings clarity and process discipline to complex, ambiguous situations
Proactive problem solver with strong analytical skills and a data-driven approach
Effective communicator and relationship builder comfortable engaging directly with external supply partners
Highly organized with strong prioritization skills and attention to detail
Comfortable operating independently in high-pressure situations and navigating ambiguity
Collaborative team player able to build cross-functional relationships in a matrixed organization
3–5 years of relevant experience in operations, account management, program management, or an analyst role
Advanced user of Excel and PowerPoint
Familiarity with relational databases and data visualization/reporting tools such as Tableau
Experience with project management tools is a plus
Bachelor’s degree or equivalent experience required
Master’s degree or equivalent is a plus
Proficiency in English required
Additional language skills are a plus

Benefits

Comp & perks

Medical, dental, and vision coverage
Paid time off
Employee Assistance Program
Wellness reimbursement
Travel reimbursement
Travel discounts
International Airlines Travel Agent Network (IATAN) membership
Inclusive and accessible recruiting experience
Accommodation or adjustment support during the application or recruiting process