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Brokerage Operations Manager
Expeditors. Manage and monitor service execution within the Customs brokerage department .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Customs Brokerage, including compliance with regulations and effective management of resources and staffing. Proficient in developing processes, training staff, and maintaining customer relationships while ensuring accurate billing and documentation.
Highest-signal resume keywords
Customs Brokerage ExperienceCompliance ManagementStaff Training and DevelopmentCustomer Relationship ManagementData Analysis and Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customs Clearance FunctionCustoms Legislation KnowledgeBilling ManagementWorkflow DevelopmentP&L ReviewData ReportingDocumentation Process UnderstandingCustoms Entry ReviewProcess ImplementationCapacity Management
Soft Skills
Interpersonal SkillsCommunication SkillsOrganizational SkillsPro-active ApproachCoaching and Mentoring
Tools & Technologies
Expeditors’ ApplicationsMS ExcelMS Word
Certifications & Qualifications
Country Specific Certification in Customs Brokerage
Industry Keywords
Customs BrokerageRegulatory ComplianceClient ManagementOperational ExecutionCustoms Authorities Interface
About the role
Key responsibilities & impact- Manage and monitor service execution within the Customs brokerage department
- Manage department capacity, resources, staffing, structure and organization
- Conduct staff evaluations, coaching, mentoring, training and professional development
- Maintain compliance with Customs and other government agency controls and requirements
- Implement company controls, policies, procedures, processes, applications, tools and systems
- Manage the third-party broker program within the branch
- Conduct oversight, self-assessments and daily monitoring; resolve issues at root cause level
- Prepare and execute department business plans and goals
- Provide training on customs regulations, company procedures, operational and customer service execution, client requirements and applications
- Review and sign entries prior to submission to Customs when required
- Set up new clients with applicable authorizations, worksheets and operating procedures
- Control the department’s interface with Customs authorities
- Monitor files, entry rejections, EDI rejections, discrepancies and post-entry activity
- Develop workflow and management reports; control workflow and document receipt and distribution
- Escalate issues to District or Branch Manager
- Develop efficient processes while maintaining compliance and controls
- Stay current with regulatory and company changes and educate staff
- Ensure files are billed accurately and on time; manage billing packages and credit policy
- Review department P&L, accounts receivable, billing status, bill codes, GL codes and third-party broker invoices
- Maintain and develop brokerage customer relationships
- Collaborate with sales, customer retention, account management and T&I to retain and develop customers
- Prepare customer presentations and updates
- Communicate service levels, execution status and future opportunities
Requirements
What you’ll need- Degree or equivalent
- Minimum 10 years’ experience in Customs brokerage
- Has completed country specific certification in Customs brokerage if available
- Hands-on knowledge of Customs clearance function
- Strong interpersonal and communication skills
- Ability to articulate clearly through written and oral communication and presentations
- Ability to relate to clients, service providers and employees at all levels
- Understanding of data and reports or outputs used from data
- PC skills including word processing and spreadsheet applications
- Hands-on user skills with Expeditors’ applications as needed
- English fluency
- Bachelors degree with 5+ year of working experience
- Good knowledge of customs brokerage process and customs legislation, especially classification, valuation and origin
- Understanding of ocean, road and air documentation process
- Effective interpersonal skills
- Pro-active approach, strong organizational and computer skills
- Good computer skills (MS Excel, MS Word)
- Fluent in English
Benefits
Comp & perks- Paid Vacation
- Holiday Time
- Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program
- Bonus