Expeditors

Agent

• Assist the Manager and Supervisor with all aspects of the Air Export Department
• Ensure proper and timely movement of freight while providing exceptional customer service
• Ensure smooth and timely freight process flow
• Prepare documents for international transportation
• Coordinate and negotiate rates with contracted vendors to procure space and services
• Ensure accurate and timely client and vendor billing
• Enter data accurately and timely into the operating system
• Arrange customers' international export shipments
• Maintain compliance with internal policies, Operational Process Standards, government regulations, and customer requirements
• Review department process flow and identify efficiency improvements
• Follow customer standard operating procedures according to the DLSOP
• Work with the team to meet KPI standards
• Monitor shipment reports to ensure customer satisfaction
• Support overseas communications
• Review Stat 1 and operational reports and update event codes
• Audit files and help meet operating process standards
• Build and maintain relationships with airlines, trucking companies, vendors, and customers
• Evaluate vendors and implement corrective action plans where needed
• Monitor accounts payable, billing, and accounting discrepancies
• Assist with competitive pricing, new-business transitions, customer retention calls, and customer reviews
• Develop and mentor team members and allocate workloads
• Support new-hire training and ensure annual training standards are met
• Communicate department goals and expectations
• Promote productivity tools and implement system/process improvements
• Promote the company's cultural attributes

Air Export Agent