Customs Brokerage Operations Manager

Expeditors

. Manage and monitor service execution within the Customs brokerage department .

Posted 11/11/2026full-timeRemote • Texas • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Customs brokerage management, including compliance with regulations, staff development, and effective communication with clients and stakeholders. Proficient in managing operational processes, billing accuracy, and maintaining customer relationships.

Highest-signal resume keywords

Customs Brokerage ManagementCompliance with Customs RegulationsStaff Development and TrainingCustomer Relationship ManagementData Analysis and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customs Clearance FunctionCustoms Legislation KnowledgeBilling and P&L ReviewData AnalysisDocumentation Process Understanding

Soft Skills

Interpersonal SkillsOrganizational SkillsCommunication SkillsPro-active ApproachCoaching and Mentoring

Tools & Technologies

Expeditors’ ApplicationsMS ExcelMS Word

Certifications & Qualifications

Country Specific Certification in Customs Brokerage

Industry Keywords

Customs BrokerageCustoms ComplianceClient-Specific InstructionsThird-Party Broker ProgramService Execution

About the role

Key responsibilities & impact

Manage and monitor service execution within the Customs brokerage department
Manage department capacity, resources, staffing, structure and organization
Conduct staff evaluations, provide feedback, coaching and mentoring
Manage staff growth, training, goals and development
Maintain compliance with Customs and other government agency requirements
Implement company controls, policies, procedures, processes, applications, tools and systems
Manage the third-party broker program within the branch
Conduct oversight, self-assessments and daily monitoring; resolve root-cause issues
Prepare and execute department business plans and goals
Provide deskside training on customs regulations, company policies, operations, customer service, applications and client requirements
Review and sign entries prior to Customs submission when required
Set up new clients with applicable authorizations, worksheets and operating procedures
Ensure clear client-specific instructions for entry processing and invoicing
Control the department’s interface with Customs authorities
Monitor files, rejections, discrepancies, post-entry activity and workflow
Coordinate with the branch compliance manager on discrepancy trends and training
Control document receipt, distribution and correspondence
Escalate issues to District or Branch Manager
Develop efficient processes while maintaining compliance and controls
Monitor regulatory and company changes and educate staff
Ensure files are billed accurately and on time
Manage billing packages and credit policy execution
Review monthly department P&L, billing status, bill codes, GL codes and file types
Review customer accounts receivable and communicate about late payments or invoice discrepancies
Review third-party broker invoices against tariffs
Maintain and develop brokerage customer relationships
Collaborate with sales, customer retention, account management and T&I to retain and develop customers and bring in new business
Prepare customer presentations and updates
Communicate service-level status, execution and opportunities to commercial teams

Requirements

What you’ll need

Degree or equivalent
Minimum 10 years’ experience in Customs brokerage
Has completed country specific certification in Customs brokerage if available
Hands-on knowledge of Customs clearance function
Strong interpersonal and communication skills
Ability to articulate clearly through written and oral communication and presentations
Ability to relate to clients, service providers and employees at all levels
Understanding of data and reports or outputs used from data
PC skills including word processing and spreadsheet applications
Hands-on user skills with Expeditors’ applications as needed
English fluency
Bachelors degree with 5+ year of working experience
Good knowledge of customs brokerage process and customs legislation, especially classification, valuation and origin
Understanding of ocean, road and air documentation process
Effective interpersonal skills
Pro-active approach, strong organizational and computer skills
Good computer skills (MS Excel, MS Word)
Fluent in English

Benefits

Comp & perks

Paid Vacation
Holiday Time
Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program
Bonus